[Hiring] Product Lead, Agentic Implementation @Arbiter AI

Role Description

As the Product Lead, you'll work at the intersection of product, engineering, implementation, and go-to-market. You are the person responsible for making a pilot real, proving it worked, and handing it off in a state that scales.

• Pilot scoping and solutioning:
  • Partner with Sales on discovery for small and mid-market accounts.
  • Define scope, flag what's feasible in the near term with our agentic workflows.
  • Translate ambiguous customer requests into crisp requirements with measurable success criteria.
  • Map the clinical or user journey and configure the initial program using our existing templates.
  • Work closely with our Staff Implementation PM to align on final solutioning.
• End-to-end deployment execution:
  • Own the customer relationship during the pilot window (typically the first 90 days).
  • Single point of contact for onboarding, technical setup, and early troubleshooting.
  • Lead cross-functional execution with handoffs to Staff Implementation PM and Implementation Engineers.
  • Configure agent workflows (voice, SMS, video), content, routing, triggers, and integrations.
  • Drive QA, go-live readiness, and fast triage: logs, edge cases, failure modes, escalation paths.
• ROI proof and hand-off:
  • Track pilot performance against agreed success metrics: patient engagement, time-to-live, adoption, and clinical saves.
  • Package learnings into a handoff that's ready for our Senior CS Manager to scale.
  • Document what worked, what didn't, and what the next contract should include.
• Building the repeatable motion:
  • Create deployment playbooks, templates, and configuration checklists that reduce variance across pilots.
  • Feed real-world gaps into the product roadmap: platform limitations, reporting needs, new configuration primitives.

Qualifications

• 7+ years in technical product management, solutions engineering, forward-deployed product, or implementation leadership.
• Experience in a customer-facing role where requirements were unclear, and timelines mattered.
• Comfort operating in fast-moving environments with evolving ownership.
• Technical fluency: ability to read logs, understand workflow logic, and communicate precisely with engineers.
• Experience defining success metrics and using them to drive a conversion or renewal conversation.
• Strong written communication skills, producing documents that align teams quickly.

Requirements

• Healthcare experience: payer or provider, quality measures, care management, scheduling workflows.
• Familiarity with conversational AI, agentic outreach, or contact-center automation.
• Experience navigating HIPAA/PHI constraints and security reviews in real customer deployments.

Benefits

• Highly Competitive Salary & Equity Package: Designed to rival top FAANG compensation, including meaningful equity.
• Generous Paid Time Off (PTO): To ensure a healthy work-life balance.
• Comprehensive Health, Vision, and Dental Insurance: Robust coverage for you and your family.
• Life and Disability Insurance: Providing financial security.
• Simple IRA Matching: To support your long-term financial goals.
• Professional Development Budget: Support for conferences, courses, and certifications to fuel your continuous learning.
• Wellness Programs: Initiatives to support your physical and mental health.

Pay Transparency

The annual base salary range for this position is $171,000-$225,000. Actual compensation offered to the successful candidate may vary from the posted hiring range based on work experience, skill level, and other factors.