[Hiring] Product Enablement Specialist @Teikametrics

Role Description

Teikametrics is looking for a Product Enablement Specialist to help customers adopt ARI Catalog, our AI listing content product for Amazon and Walmart. This is a customer-facing role on the Product team, where you will join customer calls to help brands and agencies understand the product, get their content generated, reviewed, submitted and published, and drive adoption across your accounts.

You will own enablement for a set of brand and agency accounts, taking each one from setup to published content in ARI Catalog. You will also be the go-to product expert for our sales, marketing and account management teams. Along the way, you will turn what you learn from customers into product improvements and enablement content.

Qualifications

• 3–5 years of experience in ecommerce operations, catalog or listing management, product operations, or customer onboarding at a SaaS or marketplace company.
• Hands-on experience with Amazon Seller Central and/or Vendor Central listings, including titles, bullets, item highlights, backend keywords, variation families and common submission errors; Walmart Seller Center experience preferred.
• A strong point of view on listing content strategy for Amazon and Walmart: how titles, bullets, descriptions and keywords drive search visibility and conversion, and how to advise brands on what good content looks like.
• Strong knowledge of marketplace rules, compliance guidelines for Amazon and Walmart.
• Excellent written English and a sharp editorial eye, with the ability to tell when content/copy is accurate, on brand and not keyword stuffed.
• Strong spreadsheet skills (Google Sheets or Excel).
• Experience with Looker or similar BI tools preferred.
• Highly organized, with the ability to run 15+ or more accounts in parallel and always know the next step and owner for each.
• Comfortable using AI tools (ChatGPT, Claude or similar) day to day.
• Confident on customer calls, able to lead a product walkthrough, explain technical details simply and handle questions live with brands, agencies and internal teams; exposure to agencies managing multiple brand accounts preferred.
• Experience writing help center articles, training material or customer-facing templates is a plus.

Requirements

• Lead customer calls to walk brands and agencies through ARI Catalog and get their content live.
• Advise brands on their Amazon and Walmart content strategy, recommending what to prioritize and how to improve their listings, not just running the tool.
• Set up each account’s brand voice, required terms and rules in ARI Catalog, then use it to generate content for their products.
• Review generated content for accuracy and quality so it’s ready for customer approval and submits cleanly.
• Own the path to publishing for each customer: get their approval, submit content to Amazon and Walmart, then track the results and fix any errors that come back.
• Collaborate with Amazon and Walmart partner teams and channels to troubleshoot complex issues, escalate submission blocks, and manage platform updates.
• Own tracking for every account, including rollout status, next steps, and submission and publish metrics, and report on them weekly.
• Be the go-to product expert for sales, marketing and account management.
• Share customer feedback with Product and help create help articles, templates and playbooks.

Benefits

• Every Teikametrics employee is eligible for company equity.
• Remote Work Flexibility - Work from home or from our offices, with flexible remote options.
• Broadband reimbursement.
• Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family.
• Crèche benefit.