[Hiring] Product Enablement Specialist @Flight Centre

Role Description

WhereTo is looking for a Product Enablement Specialist to help run the function that becomes the go-to point of contact for product questions across our business. WhereTo is a nimble, startup-minded team within Flight Centre Travel Group focused on building the next-generation business travel platform that serves two of Flight Centre's main business travel brands, Corporate Traveller and FCM.

As Product Enablement Specialist, you'll own the day-to-day execution of the function:

• Triaging incoming questions and stakeholder feedback
• Consolidating roadmap information
• Supporting go-to-market communication for new releases
• Drafting release notes and product-win communications
• Documenting what's shipped

You'll work closely with and report to the Product Enablement Lead, who sets the standards and handles anything complex or sensitive. You'll be a key point of contact for Sales, Account Management, Customer Support, and Brand stakeholders when they need clear, accurate answers about what we're building.

If you're a sharp, clear communicator who enjoys being the person who always has the answer, or knows exactly who does, we'd love to hear from you.

Qualifications

• 2+ years in a role centered on internal communications, product operations, technical/solutions support, or a similar cross-functional capacity
• Experience translating technical or product detail for non-technical audiences

Requirements

• Exceptional written and verbal communication skills
• Strong organizational skills and comfort maintaining a single source of truth across multiple stakeholders
• Ability to synthesize complex product information into clear, concise updates for varied audiences
• Comfortable working cross-functionally with Product, Product Marketing, Sales, and Account Management
• Proficient with roadmap and release management tooling (Product Board and JIRA being our current tools of choice) and internal comms platforms (e.g., Workvivo)
• General understanding of the business travel industry and WhereTo's product portfolio across both brands
• Comfort learning quickly across a broad product surface
• Ability to thrive in a fast-paced, ambiguous environment

Benefits

• Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team
• Career Development: Clear career pathways and resources to achieve professional goals, including training and support
• Vibrant Culture & industry-renowned social events: Experience exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more
• Active Hour: An hour dedicated each week to focus on fitness or personal wellness
• Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care
• Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy
• Financial Wellbeing Support: Access to expert financial services, including mortgage advice and money coaching
• And Much More: Additional benefits including company-matched charitable donations, an excellent pension scheme, share options, and a variety of salary sacrifice benefits