[Hiring] Product Enablement Lead @Member Access Processing

Role Description

The Product Enablement Lead is responsible for designing, developing, maintaining, and delivering product learning experiences that help credit unions and MAP employees confidently adopt, use, and optimize MAP products and supporting Visa DPS platforms. This role owns the product enablement content lifecycle, from evaluating the learning impact of new products and enhancements through curriculum development, delivery, measurement, and ongoing content maintenance.

The ideal candidate combines practical credit and debit card processing experience with knowledge of fraud and dispute operations, credit union core environments, instructional design, and adult learning. The role translates complex product and operational information into clear, practical, hands-on learning experiences that support client readiness, product adoption, operational consistency, and a strong client experience.

This role helps shift MAP’s learning model from presentation-based training to experiential enablement focused on system proficiency, workflow execution, troubleshooting, decision-making, and operational readiness. Success is measured not only by training delivery, but by whether learners can confidently perform the work, navigate applicable systems, troubleshoot common scenarios, and apply their knowledge after training.

Qualifications

• Five or more years of experience in the payments industry, with direct experience supporting credit and/or debit card processing operations, processor platforms, card servicing, implementations, or payment-related client support.
• Demonstrated working knowledge of the card transaction lifecycle, including authorization, clearing and settlement, exceptions, disputes, fraud considerations, and cardholder servicing workflows.
• Demonstrated ability to navigate complex processing systems and translate system behavior into practical guidance for clients and internal teams.
• Experience developing or delivering hands-on, scenario-based learning, coaching, knowledge transfer, or technical enablement.
• Demonstrated ability to troubleshoot complex operational or processing scenarios and communicate findings clearly to technical and non-technical audiences.
• Experience working cross-functionally with client service, implementation, product, operations, fraud/disputes, or payment-processing teams.
• Strong working knowledge of credit union processing environments and core systems.
• Ability to interpret product documentation, release information, system workflows, and technical requirements and convert them into clear, actionable learning content.
• Excellent facilitation, presentation, storytelling, written communication, and stakeholder-management skills.
• Strong organizational and project-management skills, with the ability to manage multiple curriculum priorities and meet release-driven deadlines.
• Ability to simplify complex technical and operational concepts without losing accuracy.
• Proficiency with Microsoft Office and experience working with learning platforms, virtual training tools, or content-authoring applications.

Requirements

• Maintain current, working knowledge of MAP products and services, including MAP Defense, MAP Data, card processing solutions, Visa DPS systems, and related operational tools.
• Monitor the Visa DPS product roadmap, release communications, product enhancements, and changes to existing products to determine training and enablement impacts.
• Partner with internal subject matter experts and Visa DPS resources to validate product information, workflows, dependencies, and client-facing guidance before training content is released.
• Understand how MAP and Visa DPS products interact with credit union core systems and processing environments and translate those differences into practical training guidance.
• Conduct ongoing research across MAP, Visa, and Visa DPS documentation to keep learning materials accurate, relevant, and current.
• Maintain practical knowledge of end-to-end credit and debit card processing, including authorization, clearing and settlement, transaction lifecycle, disputes, fraud, card servicing, transaction controls, and common exception scenarios.
• Develop working proficiency within relevant processor tools and environments sufficient to demonstrate workflows, recreate common scenarios, and guide learners through system-based exercises.
• Understand the relationship between issuer configuration, processor functionality, network requirements, core systems, and downstream operational impacts.
• Maintain knowledge of common payment terminology, transaction flows, response codes, authorization behavior, and processing concepts necessary to effectively train and support MAP employees and clients.
• Partner with operational subject matter experts to understand recurring support issues and incorporate those scenarios into training and reinforcement materials.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and training.