[Hiring] Product Director @Granicus

Role Description

Government Experience Insights, or GXI, is an emerging product suite within the Granicus Experience ecosystem that helps government organizations better understand, improve, and scale how they serve their communities and operate internally. GXI brings together data, insights, and intelligent workflows so public sector teams can identify constituent needs, understand engagement patterns, improve service journeys, measure outcomes, and strengthen the internal and backend operations that make effective government experiences possible.

Granicus is looking for a Principal Product Manager to lead GXI strategy, roadmap, packaging, and execution across Foundations, Professional, and Enterprise. This role will define how GXI creates customer value across other product suites like Government Experience Cloud (GXC) and Government Experience Agent (GXA), including product-led growth pathways, monetization opportunities, and clear upgrade and expansion motions.

This is a deeply customer-oriented role. The Principal PM will spend significant time directly with customers and prospects to understand their goals, workflows, pain points, operational realities, and use cases, then translate those insights into a focused product roadmap. They will partner closely with UX, engineering, product marketing, sales, customer success, and business stakeholders to deliver measurable customer and business outcomes.

Qualifications

• Senior product management experience in B2B SaaS, platform products, data/AI products, customer experience, civic technology, workflow automation, or enterprise software.
• A strong customer orientation and a track record of using direct customer discovery to shape product strategy and roadmap decisions.
• Ability to understand complex customer workflows, including both public-facing experiences and internal operational processes, and translate them into clear product requirements, differentiated experiences, and measurable outcomes.
• Experience defining product-led growth, packaging, pricing, monetization, or expansion strategies.
• Strong technical fluency and ability to partner effectively with engineering, architecture, data, and AI teams.
• Excellent communication skills, including the ability to bring clarity to ambiguity and align stakeholders around a shared direction.
• Strong analytical judgment, with comfort using qualitative and quantitative inputs to prioritize product investments.
• High ownership mindset, bias for action, and ability to influence across functions without formal authority.

Requirements

• 10-15+ years of experience in enterprise SaaS and/or Government Technology, preferably in product management or similar customer-oriented roles.
• Demonstrated success in externally facing product roles involving customer engagement and GTM readiness.
• Strong communication and storytelling skills, comfortable leading executive conversations and customer-facing discussions.
• Experience driving pricing strategy, customer pilots, or market validation programs.
• Strategic mindset with a high degree of comfort in ambiguity and cross-functional complexity.
• Deep understanding of enterprise buying behavior and public sector/government technology markets.

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.