[Hiring] Product Consultant @Docusign

Role Description

The Docusign Professional Services team manages customer implementations of the Docusign products, including CLM and IAM. The goals of the Product Consultant are to:

• Provide product recommendations and configurations.
• Offer technical and business use expertise for our Web and pre-connected Applications.
• Understand data and network security.
• Ensure proactive communication to clients and internal staff.
• Manage enhancement requirements and issues.
• Understand simple to complex business requirements and design solutions to meet those needs.

The Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM platform.

This position is an individual contributor role reporting to the Sr. Manager, Consulting Services.

Responsibilities

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions.
• Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction.
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant.
• Collaborate with Docusign teams to proactively uncover additional customer needs.
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements.

Qualifications

• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent.
• 5+ years working directly with businesses and customers to understand business needs and applying technology solutions.
• 4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries.

Preferred Qualifications

• Ability to uncover additional customer needs.
• Ability to drive customers towards productive utilization of their contract.
• Understanding of document and content management and/or workflow systems.
• Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta) and software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint).
• Outstanding writing and verbal communication skills.
• Strong multitasking and organization skills.
• Proven track record of delivering projects or products to market within budget.
• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector.
• Experience with XML/Xpath or other structured data.

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:

• California: $100,200.00 - $143,750.00 base salary.
• Illinois, Colorado, Massachusetts and Minnesota: $96,800.00 - $133,025.00 base salary.
• Washington, Maryland, New Jersey and New York (including NYC metro area): $96,800.00 - $137,775.00 base salary.
• Washington DC: $100,200.00 - $137,775.00 base salary.
• Ohio: $91,400.00 - $125,675.00 base salary.

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals.
• Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

Work Authorization Notice

Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.