[Hiring] Product Analyst @Cushman & Wakefield

Role Description

Product Analyst (Procurement Systems) supports operational management of procurement platforms, ensuring users, suppliers, and stakeholders receive timely support and systems remain optimized.

• Monitor and manage support requests, tickets, and operational issues across procurement platforms.
• Serve as first-level support for platform-related questions, troubleshooting, and escalations.
• Assist with platform updates such as user maintenance, permissions, and access requests.
• Coordinate issue resolution with internal IT teams, software vendors, and external implementation partners.
• Maintain and track open issues, defects, enhancement requests, and vendor follow-ups to completion.

Supplier Enablement & Catalog Support:

• Support supplier onboarding efforts and help drive supplier adoption across procurement technologies.
• Coordinate supplier onboarding activities, integrations, catalog implementations, and punchout enablement.
• Partner with suppliers and internal stakeholders to collect required setup documentation, forms, pricing files, and technical requirements.
• Track supplier onboarding timelines, deliverables, and dependencies.
• Assist in evaluating supplier expansion opportunities based on spend trends and business demand.
• Support rollout plans for new suppliers and marketplaces.

Reporting, Analytics & Spend Management:

• Provide reporting and analytical support to drive informed decision-making and track platform performance.
• Build, maintain, and distribute recurring operational and executive reports.
• Analyze spend, adoption, user activity, supplier utilization, and contract compliance.
• Support annual target tracking for platform spend, supplier utilization, and revenue goals.
• Provide insights and recommendations based on usage trends and operational data.

User Enablement, Training & Change Management:

• Support end-user adoption through training, documentation, and process communication.
• Coordinate user onboarding and registration activities across supported platforms.
• Create and maintain training guides, SOPs, knowledge base articles, FAQs, and job aids.
• Support live training sessions, office hours, recorded training modules, and platform refreshers.
• Partner with Change Management and Operations teams on communication strategies and rollout campaigns.
• Identify opportunities to improve user experience and reduce support requests.

Project Management & Strategic Initiative Support:

• Support ongoing technology initiatives, system enhancements, and vendor evaluations.
• Support project plans, timelines, action logs, and stakeholder follow-up across initiatives.
• Assist with RFI/RFP preparation, vendor research, requirements gathering, and evaluation scoring.
• Coordinate meetings, requirements sessions, testing, and implementation activities.
• Support rollout planning for new technology capabilities or suppliers.
• Track project milestones, risks, and dependencies.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Information Systems, Finance, Operations, or related field preferred.
• 2–5 years of experience in business operations, procurement, systems administration, business analysis, or related field.
• Experience supporting enterprise platforms, or procurement technologies preferred.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel and reporting skills.
• Strong project coordination and stakeholder management abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with procurement, procure-to-pay, supplier management, or supply chain operations.
• Experience with change management, user training, or platform adoption initiatives.
• Experience supporting vendor integrations, punchouts, or supplier catalogs.
• Experience with dashboarding or business intelligence tools.

Benefits

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organisation committed to Diversity and Inclusion.
• Flexible and agile work environment.
• Focus on technology and autonomy to help achieve career ambitions.
• Continuous learning and development opportunities.