[Hiring] Product Analyst @Phoenix Oversight Group LLC

Role Description

The Product Analyst – Legacy Platform Modernization supports an assessment, requirements, solutioning, and AI-enabled prototyping effort to modernize a federal client's legacy loan servicing platform, migrate its capabilities to a modern enterprise platform, and plan the full decommissioning of the legacy environment. Working with the product lead and product managers, the analyst performs the following:

• Current-state analysis
• Stakeholder interviews
• Process mapping
• Capability assessments
• Gap analysis
• Facilitates requirements workshops
• Documents functional and non-functional requirements, business rules, and future-state processes for each loan servicing capability
• Maps integrations, dependencies, and data flows from source to screen
• Supports legacy function disposition analysis and evaluation of modernization and decommissioning alternatives
• Contributes to AI-assisted analysis and prototyping

Success requires excellent written and verbal communication, strong analytical and problem-solving skills, the ability to shift priorities, leadership amid ambiguity, and proficiency with the Microsoft Suite.

Qualifications

• Bachelor's degree and 5 years of relevant experience
• An additional 2 years of experience with an Associate's Degree
• An additional 4 years of experience with a high school diploma
• Experience with requirements elicitation and documentation, including user stories, business rules, and non-functional requirements
• Experience with current-state analysis, process mapping, and gap analysis
• Excellent verbal and written communications skills
• Strong attention to detail with proven analytical and problem-solving skills
• Ability to easily shift focus between high-priority tasks as required
• Demonstrates leadership in the face of ambiguity
• Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook)

Requirements

• Experience supporting federal loan servicing or benefits-delivery applications and legacy system modernization or migration efforts
• Existing Public Trust clearance at a federal agency
• In-depth knowledge of the mortgage industry, particularly loan servicing, loss mitigation, default, foreclosure, and claims processes
• Familiarity with MISMO data standards and servicer reporting
• Experience implementing Salesforce and/or AWS solutions for the federal government
• Experience using AI-assisted tools for analysis, requirements, or documentation
• Experience using JIRA and Confluence

Benefits

• Full-Time, W2 employment
• 100% Remote (US-based)
• 40 hours/week with availability during core business hours of 8am-5pm ET
• Must be eligible to obtain a Public Trust clearance