[Hiring] Product Adoption & Training Lead @DLB Associates

Role Description

AI2IO is seeking a Product Adoption & Training Lead to establish and lead how users learn, adopt, and succeed with new applications and features. As our first dedicated hire in this discipline, you will build the operating model, standards, seminars, training-video strategy, documentation practices, release-readiness approach, and adoption measures that future team members will follow.

This is a senior individual contributor role with substantial cross-functional authority and no formal people-management responsibility. You will work closely with the Customer Success Manager, Product Owners, software engineering teams, support partners, and affiliate stakeholders.

• Build the Product Adoption & Training Discipline
• Lead Release Readiness and UAT
• Set the Training and Content Standard
• Partner Across the Product Portfolio
• Scale Adoption Across the Ecosystem
• Advance the Discipline
• Perform Other Related Duties as Assigned

Qualifications

• Demonstrated experience building or materially transforming a training, product adoption, customer education, or enterprise enablement program.
• Experience creating and governing seminars, instructor-led training, role-based learning, user documentation, troubleshooting guidance, and short-form training videos.
• Experience delivering confident live training to audiences ranging from small teams to groups of 100 or more.
• Strong troubleshooting and research instincts, with the ability to rapidly learn unfamiliar products.
• Experience defining or leading user acceptance testing and release-readiness activities.
• Experience partnering with Customer Success, Product Management or Product Owners, software engineering, support teams, and senior stakeholders.
• Ability to establish standards, prioritize a portfolio, delegate appropriately, mentor contributors, and create durable operating practices.
• Excellent written, presentation, facilitation, and executive communication skills.
• Working knowledge of information architecture, accessibility, content lifecycle management, knowledge-base practices, adoption measurement, and learning-program evaluation.
• Experience training users on Microsoft products such as SharePoint, Teams, Outlook, Excel, Microsoft 365 Groups, or related collaboration tools.
• Experience with Microsoft Teams town halls, webinars, or comparable large virtual event platforms.
• Experience producing recorded training content and a portfolio or work sample demonstrating instructional approach and presentation quality.
• Background in AEC, MEP, engineering, construction, Revit, BIM, or design technology.
• Experience selecting or administering learning management, knowledge-base, video, analytics, or digital-adoption platforms.
• Experience using AI tools such as Copilot or Claude to accelerate content development.

Requirements

• 8+ years of professional experience in software training, product adoption, instructional design, technical writing, customer education, enablement, or a related discipline.
• Bachelor's degree in Technical Writing, English, Instructional Design, Communications, Education, Information Systems, Architecture, Engineering, Construction Management, or a related field preferred.

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Flex spending accounts (FSA)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment