[Hiring] Process Automation Lead @Tripadvisor

Role Description

Are you ready to move beyond incremental improvements and lead a total AI-driven transformation? We are looking for a visionary Process Automation Lead to dismantle legacy friction and build a world-class, automated experience for the teams driving explosive growth for our Experiences business. You won’t just be mapping processes; you’ll be defining the future of how our Sales and Marketing teams scale.

We are seeking a visionary Process Automation Lead to architect and implement frictionless, AI-enhanced experiences for our partner-facing team. You will be the primary driver in enabling our Distribution Partnerships Sales and Marketing teams to 10x their impact. This is a high-autonomy role designed for a strategic leader who can bridge the gap between lean process optimization and cutting-edge AI opportunities. If you are a builder who thrives on dismantling legacy friction and scaling solutions in a fast-paced environment, we want you on our team.

Job Location: Remote. This role is a remote position in the [country]. Occasional travel to company offices as necessary.

Your Impact

• Strategic Process Mapping: Lead discovery sessions to identify and map high-friction points in the employee and customer journey.
• AI-Driven Transformation: Translate complex AI and automation concepts—including Generative AI, chatbots, and predictive analysis—into scalable solutions for internal teams.
• Next-Gen Workflow Automation: Re-engineer and automate routine tasks to drastically improve resolution speed and accuracy.
• Root-Cause Resolution: Identify and eliminate product or process blockers that cause employee or partner friction, ensuring measurable impact on service quality.
• Full-Lifecycle Ownership: Oversee the end-to-end implementation of automation projects, ensuring they are scalable, data-validated, and aligned with our global service-solution strategy.

Qualifications

• 5+ years of experience in sales or marketing operations with a proven track record of process optimization and automation.
• Deep understanding of Six Sigma methodologies paired with modern AI workflow tooling.
• A natural ability to collaborate with technical teams and external vendors to turn business needs into seamless delivery.
• Strong stakeholder management skills with the ability to influence leadership and execute complex roadmaps.
• A mindset that puts the partner experience first, advocating for simplicity at every touchpoint.
• Prior experience in a high-growth tech environment is preferred.

Requirements

• You are comfortable challenging the status quo, experimenting rapidly, and seeking continuous improvement.
• You leverage data to identify opportunities and use an A/B testing mindset to validate solutions.
• Exceptional communication skills with the ability to translate technical complexity into clear, actionable insights for internal stakeholders.

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team.
• Flexible schedule. Work-life balance is ingrained in our culture by design.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself.
• Travel perks. We provide discounts and more.
• Employee assistance program. Resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.