[Hiring] Principal Product Operations Manager @Branch Metrics

Role Description

Branch is looking for a Principal Product Operations leader with a proven background building scalable processes and growing high-performing teams in a SaaS environment. This newly created opportunity reports directly to the VP of Product and owns all product operations to drive operational excellence. The ideal candidate brings a demonstrated ability to work horizontally and vertically across the organization — bridging product, data, engineering, and customer-facing teams through strong cross-functional partnerships.

In this role, you will lead cross-functional initiatives and will be responsible for designing and optimizing the end-to-end product development lifecycle, leveraging AI-powered tools and workflow automation to:

• Accelerate delivery
• Eliminate process bottlenecks
• Surface actionable insights from data

This includes integrating AI into how we synthesize customer feedback, track roadmap health, and enable teams to make faster, better-informed decisions. This position sits at the intersection of operational efficiency, customer-centricity, and intelligent automation — ensuring our product teams are equipped to move with speed and precision in a rapidly evolving landscape.

Key Responsibilities

• Build and scale the Product Operations function, including establishing how AI tools augment each operational role and where automation can reduce manual coordination overhead.
• Define and execute the strategic vision for product operations, establishing frameworks that enable product-led growth and operational excellence at scale.
• Own end-to-end product lifecycle operations including planning processes, prioritization frameworks, delivery mechanisms, and post-launch measurement systems.
• Identify, pilot, and operationalize AI-powered tools and agentic workflows across product, engineering, and design teams.
• Lead cross-functional initiatives spanning product, engineering, GTM, and customer success to accelerate time-to-market and improve feature adoption.
• Design and operationalize a Voice of the Customer program that integrates quantitative and qualitative signals.
• Partner with Product Leadership and the executive team on strategic planning, resource allocation, and portfolio management decisions.
• Own product knowledge management, ensuring internal teams and customers understand product capabilities and roadmap direction.
• Establish and report on operational health metrics including delivery predictability, cycle times, adoption rates, and team efficiency indicators.

Qualifications

• 12+ years in product management, product operations, technical program management, or strategy roles.
• 6+ years leading operations or cross-functional teams in a B2B SaaS environment.
• Deep domain expertise in B2B SaaS product operations, preferably in adtech, martech, developer tools, or infrastructure platforms.
• Demonstrated success implementing organization-wide process transformations and change management.
• Strong executive presence with the ability to act as a translator between technical and business stakeholders.
• Hands-on proficiency with the modern product stack: analytics platforms, collaboration and roadmapping tools, experimentation frameworks, and data warehousing.
• Practical AI fluency: experience deploying AI/ML workflows into product development processes.
• Proven track record of establishing metrics-driven cultures.
• Strategic systems thinker who can redesign workflows from a zero-based, outcome-first perspective.
• Exceptional communication skills with the ability to distill complex operational challenges into clear narratives.
• Experience leading in fast-paced, high-ambiguity environments.

Requirements

• This role is fully remote and does not qualify for relocation or visa sponsorship.

Benefits

• Comprehensive benefits package including health and wellness programs, paid time off, and retirement planning options.
• 10% annual bonus tied to company goals.