[Hiring] Principal Product Manager, Vision AI @Toast

Role Description

This Role can be based in California OR Remote in CST.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As part of the Enterprise Drive-Thru team, you'll help build the next generation of technology for some of the largest restaurant brands in the industry.

We are looking for a Principal Product Manager, Vision AI to define and build computer vision and camera-powered products at Toast, including:

• Vehicle intelligence
• Operational analytics
• New AI-powered restaurant experiences

Vision AI will be your primary focus, with broader influence across Enterprise Drive-Thru. You'll work across software, AI, hardware, and restaurant operations to identify opportunities, make strategic investments, and bring new products from concept to scale.

Responsibilities

• Own the Vision AI product vision and strategy.
• Define the long-term roadmap for capabilities including vehicle detection, identification, tracking, timing, operational intelligence, and new camera-powered experiences.
• Drive zero-to-one product development.
• Lead discovery, prototyping, pilots, commercialization, and scaling of new AI and drive-thru products in highly ambiguous problem spaces.
• Help shape Enterprise Drive-Thru strategy.
• Develop a deep understanding of large, multi-location restaurant brands and identify opportunities where Toast can build differentiated solutions beyond Vision AI.
• Own hardware-enabled experiences.
• Define the hardware ecosystem required to support Vision AI and Drive-Thru products, including cameras, media players, networking, digital menu boards, and emerging technologies.
• Lead customer research and field validation.
• Spend time with Enterprise customers and in restaurants understanding operational workflows, validating solutions, and translating insights into product strategy.
• Drive technology and partner decisions.
• Evaluate camera systems, computer vision platforms, AI vendors, and architectural approaches.
• Lead trade-offs across build vs. buy vs. partner, cloud vs. edge, performance, cost, complexity, scalability, and customer value.
• Drive commercialization and adoption.
• Partner with GTM teams on packaging, positioning, pricing inputs, pilots, and rollout strategies that drive customer outcomes and Enterprise growth.
• Lead across the organization.
• Influence Engineering, Design, Hardware Operations, Security, Legal, Customer Care, Sales, Product Marketing, and senior leadership to align teams around strategy and execution.
• Embrace AI-first product development.
• Use AI tools to accelerate discovery and execution while identifying new ways AI can create value for restaurants and guests.

Qualifications

• 8+ years of Product Management experience owning complex products, significant product areas, or multi-team initiatives from strategy through scale.
• Experience delivering AI-enabled products, machine learning systems, computer vision applications, or adjacent emerging technologies.
• Proven ability to take ambiguous opportunities from discovery through prototype, pilot, commercialization, and scale.
• Experience building for large, complex customers while balancing individual customer needs with scalable product investments.
• Ability to partner deeply with Engineering and Hardware teams on architecture, integrations, AI systems, and technical trade-offs.
• Ability to balance customer impact, performance, scalability, operational complexity, development investment, and economics when defining product direction.
• Experience conducting deep customer discovery, field research, and pilots with strategic customers.
• Experience evaluating technology vendors and making build vs. buy vs. partner decisions.
• Strong communication skills and demonstrated ability to align senior stakeholders and cross-functional teams around a product vision.

Nice to Haves

• Experience with computer vision, camera systems, video analytics, or machine learning products, especially real-time video.
• Experience building products that combine software and hardware.
• Familiarity with AI model evaluation, experimentation, and performance measurement.
• Experience in restaurant, retail, hospitality, automotive, transportation, or other operationally complex environments.
• Familiarity with drive-thru operations or multi-location restaurant technology.
• Technical background or deep experience partnering with Engineering on architecture, AI infrastructure, or hardware/software integrations.

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet Toasters’ changing needs.
• Cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Company Description

At Toast, our employees are our secret ingredient—when they thrive, we thrive. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work.