[Hiring] Principal Product Manager, Platform @Life360

Role Description

Life360 is used by families in moments that matter: tracking a teenager's first drive, checking in on an aging parent, knowing everyone made it home. The platform that powers those moments has to be bulletproof. We are looking for a seasoned product leader with a strong point of view on how to make that happen.

As Principal Product Manager for Platform, you'll own the strategy that keeps Life360 fast, reliable, and observable as we scale to hundreds of millions of users. You’ll set the bar for what a world-class consumer platform looks like, defining the metrics that prove it, and driving alignment across engineering, operations, and leadership to get there. This isn't a support role. You're a force multiplier for every team that ships on our platform, working directly with the VP of Product and senior engineering leadership to build the practices, tooling, and processes that protect our most critical systems. When you get this right, product teams ship faster and families never notice the infrastructure.

What You’ll Do

• Get ahead of growth, not behind it.
• Identify where the platform will break before it does and build the fault tolerance and capacity buffers to make sure it doesn't.
• Set the standard.
• Define company-wide platform KPIs — SLOs, SLAs, error budgets — that give product and engineering teams the confidence to ship fast without second-guessing the foundation beneath them.
• Make incidents a non-event.
• Own the roadmap for incident management, disaster recovery, and business continuity so that platform disruptions never become a ceiling on product velocity.
• Make the invisible visible.
• Drive the observability and telemetry roadmap so every team has real-time instrumentation into system health and no one ships into the dark.
• Hunt systemic risk.
• Partner with engineering leadership to surface and mitigate the structural risks that constrain growth before they affect the millions of families who depend on us.
• Embed reliability into how we build.
• Establish performance and reliability as first-class product requirements, not afterthoughts.
• Translate platform complexity into decisions.
• Turn platform health data and infrastructure realities into sharp narratives: what's slowing us down, what we need for the next order of magnitude, and where to place the bets now.
• Build muscle, not just the plan.
• Establish rituals such as post-mortems, game days, capacity planning to make reliability a cultural practice, not a reactive one.

Qualifications

• 10+ years of product management experience, with at least 3–5 years in a senior or principal-level role with cross-functional scope.
• Proven track record working on platform, infrastructure, or developer-facing problems at a fast-growing consumer technology company.
• Ability to cut through noise and focus on what matters.
• Familiarity with reliability engineering concepts: SLOs/SLAs/SLIs, error budgets, on-call processes, incident response, and observability tooling.
• Experience driving alignment across large, matrixed engineering organizations on initiatives.
• Strong analytical skills and comfort utilizing quantitative data and other signals to define what good looks like and hold the bar there.
• Excellent written and verbal communication; ability to distill complex technical concepts into clear business priorities for diverse audiences.
• High degree of ownership and bias for action; you don’t wait to be asked, you identify the problem and mobilize the right people to solve it.
• Well-versed and opinionated on the intersection of consumer technology and security, privacy, trust, and compliance.
• Experience with large-scale mobile or consumer applications serving hundreds of millions of users is a strong plus.

Benefits

• Competitive pay and benefits.
• Medical, dental, vision, life and disability insurance plans (100% paid for employees).
• 401(k) plan with company matching program.
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being.
• Flexible PTO, 13 company-wide days off throughout the year.
• Winter and Summer Weeklong Synchronized Company Shutdowns.
• Learning & Development programs.
• Equipment, tools, and reimbursement support for a productive remote environment.
• Free Life360 Platinum Membership for your preferred circle.
• Free Tile Products.