[Hiring] Principal Product Manager @Replicant

Role Description

We're looking for a Principal Product Manager to shape the future of autonomous customer service at the intersection of AI research and enterprise product development. You'll take ownership of large, ambiguous, and unexplored problems—defining Replicant's long-term product and AI strategy while driving execution across multiple teams.

• Define and drive multi-team product and AI strategy that shapes Replicant's vision for the next generation of AI customer service.
• Stay at the frontier of AI capabilities—deeply understand the evolving landscape of large language models, voice AI, evaluation frameworks, and agentic architectures.
• Lead cross-functional initiatives with measurable business and customer impact.
• Drive customer and market research in uncharted areas.
• Establish and own company-wide product metrics—including accuracy, containment, task success rates, latency, CSAT, and cost efficiency.
• Communicate and inspire across all audiences—from engineering teams to executives, board, and customers.
• Coach and elevate the product team.

Qualifications

• 8+ years of product management experience, with significant time spent on AI/ML products, voice AI, conversational AI, or technically complex enterprise platforms.
• Deep technical fluency in AI/ML—you understand how LLMs work, can reason about model capabilities and limitations.
• Track record of owning large, ambiguous, complex problems and driving them to successful outcomes across multiple teams.
• Demonstrable success building AI-powered products that shipped to production and delivered measurable customer value.
• Exceptional communication and storytelling skills—you can explain complex AI concepts to any audience.
• Strong quantitative skills—comfortable using complex data analysis to make decisions.
• Experience working directly with customers to understand requirements and present product vision.
• Comfort operating at the frontier—you thrive in fast-paced, evolving environments.

Requirements

• Experience with voice AI, speech recognition, or real-time conversational systems is a plus.
• Background in contact center technology, customer service platforms, or B2B SaaS.
• Coding proficiency sufficient to build prototypes, review technical designs, or engage deeply with engineering trade-offs.
• MBA or equivalent business experience.

Benefits

• In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal.
• Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them.
• Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar.
• Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being.
• Compensation that matches your impact: competitive salaries in the company you’re helping to build.
• Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company.

Our Values

• Blade Runners: We take ownership and pride to influence the outcomes of our goals.
• Bread Makers: We are humble and strive toward an egalitarian culture.
• Självdistans (Self-Distance): We act with objectivity and always remember that we are not our work.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect.