[Hiring] Platform Director - Order Management & Product Technology Solutions @American Red Cross

Role Description

We are seeking a strategic and results‑driven leader to define, deliver, and continuously improve business applications supporting Order Management, Order Fulfillment, and Customer Billing with an eye toward innovation. This role is responsible for setting and executing a multi‑year product and application strategy that aligns technology investments with business priorities and customer experience goals. The leader will act as a trusted partner to business stakeholders, translating operational and customer needs into scalable, reliable, and intuitive solutions.

The platform director will be responsible for overseeing a portfolio of enterprise and customer‑facing applications, guiding cross‑functional teams through product vision, requirements definition, backlog prioritization, delivery, and adoption, and overseeing the customer support tickets process. The role ensures solutions meet performance, reliability, security, and compliance standards while driving measurable improvements in order accuracy, fulfillment efficiency, system stability, and user satisfaction.

Business Systems Integration (BSI) manages more than 100 systems across multiple value streams, covering all stages of the blood donation process from donor to recipient. These systems are crucial for continuous development, innovation, improvement, and problem-solving, enabling the American Red Cross to provide 60% of the nation’s blood supply. The BSI team consolidates all Biomedical systems and application product management into one unit.

Partnering with Biomedical Information Technology and Business Units, BSI focuses on:

• System strategy planning and development of a product roadmap for all Biomedical systems
• Ensuring solutions meet business needs through continuous improvement and next-generation solutions
• Coordinating agile software development lifecycles
• Assisting with the design, development, and deployment of reporting solutions for business operations

This position is virtual / work from home and can be located anywhere in the United States. Some business travel is to be expected though it will be infrequent. Work hours follow an East-Coast schedule.

Qualifications

• Bachelor's degree required
• Minimum 7 years of related experience or equivalent combination of education and related experience required
• 5 years of management experience
• 3 years of product management experience
• Effective verbal and written communication skills
• Ability to apply technical expertise to resolve problems
• Ability to effectively prioritize and execute tasks efficiently
• Effective management skills
• Ability to plan strategy and drive results
• Ability to work on a team
• Travel may be required

Requirements

• Ownership of product vision and multi‑year roadmaps for Order Management, Order Fulfillment, and customer‑facing applications
• Proven ability to translate business strategy and customer needs into executable product and application strategies
• Experience balancing long‑term strategic investments with near‑term delivery commitments
• Comfort operating with executive‑level ambiguity, setting direction where requirements are not fully defined
• Experience leading portfolio-level strategy
• A sense of unparalleled passion, energy, and eagerness to contribute to and support the mission of the Red Cross

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition