[Hiring] Physical Availability Manager @Caterpillar Inc.

Role Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.

The Physical Availability (PA) Manager is responsible for improving and sustaining fleet performance at site level across assigned operations in Africa. The role focuses on ensuring that equipment is consistently available to meet production needs by working closely with customers, dealers, and internal teams. It combines a strong understanding of mining operations with a data-driven approach to identify performance gaps, define clear actions and drive execution on site.

Acting as a central point of coordination, the PA Manager aligns all stakeholders around common availability targets, supports the resolution of issues impacting uptime and ensures that improvement plans are implemented and sustained over time. The position requires someone who can operate both strategically and practically, able to interpret performance data, engage confidently with site teams and drive measurable outcomes in complex, multi-stakeholder environments.

Qualifications

• Customer Focus: Working knowledge of customer needs and satisfaction.
• Service Excellence: Extensive knowledge of customer service concepts and techniques.
• Consulting: Working knowledge of providing technical or business guidance.
• Effective Communications: Understanding of effective communication concepts and tools.
• Problem Solving: Extensive knowledge of approaches for resolving organizational problems.
• Relationship Management: Extensive knowledge of relationship management techniques.
• Technical Excellence: Extensive knowledge of technology and application methods.
• Field Support: Extensive knowledge of providing post-sales support.

Requirements

• Strong Mining & Heavy Equipment Experience: Proven background in the mining industry.
• Exceptional Stakeholder & Relationship Management Skills: Ability to build trust and manage escalations.
• Strong Technical & Performance Management Capability: Understanding of equipment performance and reliability improvement.
• Language Skills & Regional Readiness: Fluent English is mandatory; French is a strong advantage.

Benefits

• Caterpillar is an Equal Opportunity Employer.
• Commitment to creating a dynamic work environment that values diversity and inclusion.