[Hiring] Member Incentives Strategy & Operations Manager @Clover Health

Role Description

We’re hiring a high-agency operator to support and scale Clover’s LiveHealthy Rewards program, one of our most important levers for improving member engagement, preventive care, and overall health outcomes. Clover’s LiveHealthy Rewards program allows members to earn up to $400 annually for completing health-related activities like preventive visits, surveys, and fitness engagement.

This role sits at the intersection of strategy and execution. You’ll work closely with senior leaders across Clinical, Operations, and Finance to design, operationalize, and optimize incentive programs that drive meaningful behavioral change. The opportunity ahead is to increase engagement, improve targeting, and ensure rewards are driving the right outcomes, both for members and for the business.

This is a strong fit for someone coming from consulting or a strategy role who wants to move beyond recommendations and see their work translate into real-world impact.

As a Member Incentives Strategy & Operations Manager, you will:

• Partner cross-functionally to unlock impact:
• Work closely with Clinical, Operations, and Tech teams to maximize the value of Clover’s rewards programs, using data and execution to turn incentives into measurable outcomes.
• Shape smarter incentives:
• Analyze and refine the rewards structure to better drive high-value behaviors such as preventive care, chronic condition management, and sustained member engagement.
• Improve the member experience end-to-end:
• Identify friction in how members earn, track, and spend rewards. Serve as a Product Owner to design solutions across digital experiences (portal/app) and operational touchpoints (e.g., call center workflows).
• Turn data into action:
• Build and maintain reporting on program performance, and translate findings into clear, actionable insights that influence decisions.
• Drive execution with rigor:
• Keep cross-functional initiatives on track by managing timelines, surfacing risks early, and ensuring strong follow-through from idea to launch.
• Bring clarity to complexity:
• Structure ambiguous problems, synthesize inputs from multiple stakeholders, and communicate recommendations with precision and confidence.

Success in this role looks like:

• In your first 90 days, you will:
• Build a strong understanding of the LiveHealthy Rewards program and how it operates.
• Develop relationships with key cross-functional partners.
• Contribute to identifying key opportunities for improvement.
• After 6 months, you will:
• Help drive programs to improve incentive effectiveness.
• Improve visibility into program performance through better tracking and reporting.
• Play a key role in executing at least one cross-functional initiative end-to-end.
• Future success in this role includes:
• Become a trusted leader on rewards and incentive strategy.
• Help deliver measurable improvements in engagement, operational efficiency, or outcomes.
• Contribute to building more scalable systems for managing rewards programs.

Qualifications

• You have 4–6+ years of experience in consulting, BizOps, or a strategy/operations role.
• You’re highly structured in your thinking and communicate clearly in both writing and conversation.
• You enjoy breaking down ambiguous problems and turning them into actionable plans.
• You’re excited to move from advising to owning pieces of execution.
• You’re comfortable working with data and using it to inform decisions.
• You collaborate well across teams and can influence without formal authority.

Benefits

• Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being: Comprehensive medical, dental, and vision coverage.
• Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents.