[Hiring] Managing Director, Services @OpenFn

Role Description

This is a chance to influence how governments approach AI adoption, public service automation, and digital transformation, not from the outside, but embedded in the delivery of real programs. This year we have 8 government implementations across Africa and Latin America, with global adoption accelerating, and we're at an inflection point in scaling that critical work. At the same time, we're trying to solve something few digital public goods have solved: how to be both deeply impactful and financially sustainable.

We are hiring a Head of Global Services to own the full portfolio of delivery work at OpenFn, from project-based implementations to the management and delivery of capacity building “expert days” on retainer for subscribing governments and iNGOs. This role is primarily about:

• Team leadership and enablement
• Business strategy
• Sales support and scoping
• Technical/implementation strategy consulting for government clients and external partners

OpenFn's Services organization has historically operated like a traditional IT consulting practice. As we sell more subscription bundles and shift toward recurring, subscription-shaped revenue, that model is changing. You will be a central architect of that transition, helping design, validate, and then operationalize OpenFn's new subscription-centered delivery model.

Qualifications

• 12+ years experience in technical or professional services delivery in B2B/B2G
• 5+ years at a public-sector-facing technology organization
• 3+ years leading a technical or professional services delivery team at a B2B or public-sector-facing technology organization
• Demonstrated experience delivering large, national-scale technology implementations for government partners
• Strong financial fluency
• Proven experience managing and developing a team of managers or technical delivery leads
• Experience scoping and negotiating complex, multi-stakeholder deals
• Willingness to travel internationally (at least once per quarter)
• Working knowledge of the operational differences between project-based and subscription-based revenue models
• Excellent written and verbal English communication
• Working proficiency in French or Spanish is a strong advantage
• Background in international development, digital public goods, govtech, or global health is a strong advantage
• Proven ability to operate effectively in a lean, fully-remote, distributed organization

Requirements

• Own hiring, performance management, and career development for the Services leadership bench
• Maintain the operating rhythm (OKRs, review cadences, portfolio check-ins)
• Champion adoption of the Implementation Playbook and AI tooling across the wider team
• Partner closely with the Head of Product to support strategic alignment
• Serve as the senior technical and delivery voice in deal negotiations
• Advise Growth on what is realistically deliverable
• Support RFP responses and proposal development for complex engagements
• Serve as a trusted technical and strategic advisor to government ministries and NGOs
• Own the delivery-side financial accountability for the Services portfolio
• Oversee delivery of both traditional implementation projects and the expert-days component
• Play a leading role in designing, validating, and operationalizing OpenFn's shift to a subscription-shaped delivery model

Benefits

• Financial compensation is commensurate with experience
• Flexible working schedule
• Fully remote with team meetups across Europe and Africa
• Exposure to hottest industry and technology trends
• Opportunity for leadership and advancement
• Shape our strategy and impact millions of lives through our open source software