Role Description
As the Manager, Salesforce Platform, you will oversee a team of Administrators and Developers, acting as the operational lead for our seasoned team. This role is for an action-oriented, data-driven leader who can build the processes and infrastructure needed to support a group of technical experts. You will work independently to identify gaps in tooling, workflows, and standards, implementing the structures necessary to keep our Salesforce ecosystem secure, performant, and scalable.
A successful candidate thrives on creating order out of ambiguity. You should be an expert at using data to drive team performance and maintain a high standard for execution. Your goal is to ensure the team adopts efficient delivery methodologies while maintaining Salesforce as a robust foundation for our GTM strategy.
Qualifications
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5+ years of people management, with a track record of leading technical experts through high-growth cycles.
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Data-centric approach; able to build dashboards and reports that reflect team health and project progress.
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5+ years of Salesforce experience. Technical literacy to provide guidance on best practices for declarative and programmatic solutions.
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Experience building and scaling engineering processes and using metrics to improve team performance.
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Ability to work independently to diagnose process or tooling gaps and implement effective solutions.
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Experience with Salesforce-specific CI/CD tools (e.g., Copado, Gearset, Flosum) and Git-based version control.
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Proficiency with Jira and Agile to extract performance data and team metrics.
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Ability to influence technical teams and gain buy-in for new processes through logical, data-backed arguments.
Requirements
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Manage a team of Admins and Developers, focusing on career development, skill-gap identification, and a high-performance culture.
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Track KPIs to measure engineering velocity, deployment success, and platform health to drive continuous improvement.
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Autonomously identify and bridge gaps in internal workflows, from intake and grooming to deployment and documentation.
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Analyze how contributors interact with the development pipeline to ensure balanced workloads and remove roadblocks.
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Evaluate and implement DevOps, monitoring, and QA tools to empower the team and ensure platform stability.
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Own the health and uptime of the Salesforce environment for the GTM organization.
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Refine internal standards and own the CI/CD pipeline for automated, low-risk deployments.
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Enforce rigorous QA and UAT protocols to balance business agility with platform stability.
Benefits
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Medical, dental and vision insurance
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Home Office Setup reimbursement
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Flexible Spending Accounts
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Monthly Connectivity reimbursement
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Employee Assistance Program (EAP)
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Short- and Long-term Disability Insurance
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Life & Accident Insurance
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401(k) Retirement Savings Plan (with employer match)
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Flexible paid time off + 11 paid holidays
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Paid leave programs, including parental, pregnancy health, medical and bereavement leave