[Hiring] Manager I, Business Analysis @InComm Payments

Role Description

The Manager I leads a team of business systems analysts within the Customer Advocacy division of the IT Finance & Accounting Support Services team, responsible for translating finance and accounting needs into effective business requirements and user stories. This role ensures financial applications, data, and processes support accurate reporting, operational efficiency, and compliance. The manager balances people leadership, stakeholder partnership, and functional expertise in finance systems.

Responsibilities

• Oversee daily operations of the Customer Advocacy Team, ensuring timely, accurate, and customer‑focused support across Finance & Accounting functions.
• Maintain strong relationships with Finance & Accounting partners to understand needs, align expectations, and ensure high levels of satisfaction.
• Collaborate closely with Systems Support teams to effectively advocate for Finance & Accounting requirements.
• Ensure finance and accounting systems effectively support business operations by delivering clear business requirements to the Systems Support team.
• Partner with Finance and Accounting leaders to align priorities and roadmaps.
• Establish best practices for documentation, change management, and process improvement.
• Manage the FAR Incident Tracking process and conduct Quarterly Business Reviews to monitor trends, performance, and service quality.
• Oversee creation, organization, and ongoing maintenance of a comprehensive Artifact Library and knowledge base through SharePoint, ensuring all documentation, guidelines, requirements, training materials, and training videos are version‑controlled and reviewed annually.
• Ensure documentation and processes remain accurate, consistent, and compliant with internal standards and external regulatory requirements.
• Support team development through coaching, mentoring, and ongoing skill enhancement to strengthen functional and technical capabilities.

Qualifications

• Strong interest in financial systems, automation, and process improvement.
• Understanding of accounting principles and impact on financial systems and reporting.
• Hands-on experience creating and managing knowledge base in SharePoint.
• Proven ability to build and maintain strong partnerships with Finance, Accounting, and technical teams.
• Demonstrated leadership skills with experience in guiding teams through complex problem solving and customer‑focused service delivery.
• Excellent communication, organization, and stakeholder‑management skills.

Requirements

• InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
• This position is eligible for the Employee Referral Bonus Program- Tier 3.
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