[Hiring] Lead Technical Product Manager @Humana

Role Description

The Lead Technical Product Manager, Digital Pharmacy, will lead the development of next-generation digital pharmacy experiences and the reusable technical capabilities that power them. This is a hands-on technical product role spanning strategy through execution. The Lead Technical Product Manager will shape product direction, define and prioritize capabilities, maintain a healthy and executable product backlog, and partner directly with Engineering and Architecture throughout discovery and delivery.

Digital Pharmacy will serve as an incubator for new pharmacy capabilities—rapidly testing and launching MVPs, learning from customer behavior and business outcomes, and evolving successful solutions into reusable components, services, APIs, and platform capabilities that can support multiple clients, channels, and pharmacy experiences.

We are looking for someone who can comfortably move between product strategy, customer experience, technical architecture, and detailed product execution—someone who sees technical depth and delivery rigor as fundamental parts of great product management.

What You’ll Do

• Product Strategy & Discovery
  • Translate customer needs, business opportunities, and market insights into clear product priorities, capabilities, and roadmaps.
  • Partner across Product, Design, Engineering, Analytics, and business teams to identify customer problems, define product hypotheses, and determine the right opportunities to pursue.
  • Define MVPs and incremental releases that allow us to deliver value, learn quickly, and continuously improve the product.
  • Establish clear product outcomes and use customer insights, analytics, and operational data to inform prioritization and iteration.
• Own & Manage the Product Backlog
  • Translate product strategy, customer journeys, and experience designs into a clear, prioritized, development-ready backlog.
  • Define features and write and refine user stories, acceptance criteria, and business rules with the level of detail required for Engineering to confidently begin development.
  • Lead ongoing backlog refinement and grooming with Engineering, ensuring upcoming work is well understood, appropriately decomposed, prioritized, and ready for delivery.
  • Maintain clear connections between product outcomes, capabilities, features, stories, dependencies, and releases.
  • Identify edge cases, expected system behaviors, data requirements, integrations, technical dependencies, and non-functional requirements where appropriate.
• Partner Deeply with Engineering & Architecture
  • Develop strong working knowledge of the systems, APIs, services, integrations, data flows, and architectural patterns that enable Digital Pharmacy experiences.
  • Participate actively in technical discovery, solution design, refinement, and delivery discussions.
  • Partner with Engineering and Architecture to understand technical options and constraints, surface dependencies, challenge assumptions, and make informed product tradeoffs.
  • Ensure technical decisions remain connected to the customer problem and intended product outcome.
• Build for Reuse & Scale
  • Think beyond the immediate feature or use case and identify opportunities to create reusable components, APIs, services, business rules, and platform capabilities.
  • Partner with Engineering and Architecture to determine where capabilities should be standardized for reuse across multiple products, channels, clients, and pharmacy experiences.
  • Balance near-term product delivery with intentional investments in the technical foundations required for future scale.
• Incubate, Learn & Scale
  • Use Digital Pharmacy as an incubator to rapidly test new experiences and capabilities.
  • Define the smallest meaningful MVP required to validate customer value, business value, or a product hypothesis.
  • Partner with Analytics to establish measurement and learning plans and use product performance, customer feedback, and operational insights to inform subsequent iterations.
  • Identify successful capabilities that should be hardened, standardized, and scaled for broader reuse.
• Drive Execution
  • Identify upstream and downstream dependencies early and work across teams to establish the sequencing required for end-to-end delivery.
  • Validate that delivered capabilities meet the intended customer experience, business rules, acceptance criteria, and product outcomes.
  • Continuously evolve the backlog based on what we learn through discovery, development, and production usage.

Qualifications

• 5-7+ years of experience in Product Management, Technical Product Management, Platform Product Management, or a similar role delivering complex digital products.
• Demonstrated experience owning and actively managing complex product and engineering backlogs.
• Strong experience writing detailed user stories, acceptance criteria, business rules, and product requirements.
• Strong technical fluency, including familiarity with APIs, services, integrations, data flows, system dependencies, and modern digital architectures.
• Experience partnering directly with engineers and architects throughout the product development lifecycle.
• Experience building platforms, shared services, or reusable capabilities that support multiple products, channels, clients, or experiences.
• Strong product discovery, MVP definition, backlog decomposition, prioritization, and iterative delivery skills.
• Ability to identify edge cases, dependencies, failure scenarios, and cross-system impacts.
• Strong analytical skills and experience defining product outcomes and using data to drive iteration.
• Ability to balance near-term delivery with longer-term scalability and platform strategy.
• Ability to bring structure and clarity to complex and ambiguous problems.
• Strong cross-functional communication and collaboration skills.
• Experience with healthcare, pharmacy, regulated digital products, or high-volume transactional platforms is preferred.

Requirements

• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.