[Hiring] Lead Product Engineer, Integrations @Servicepath

Role Description

You would own our public API and the developer experience around it, decide what the rest of our integration suite should become, and then build a large part of it. There is usually no specification waiting for you, and writing one is part of the work rather than a prerequisite for starting.

The role exists for the decisions AI cannot make on your behalf:

• Working out what a customer actually needs when they have described it badly.
• Choosing between two designs that are both correct, knowing which one survives the next twelve customers.
• Recognising that a field mapping is technically valid and will still put the wrong number in someone's forecast.

You would set direction with our product manager, and you would be the person the company relies on whenever something crosses a system boundary.

At servicePath™, we seek candidates who are eager to enhance performance by leveraging tools and technologies like AI. Our goal is to streamline tasks, increase efficiency, and maximize productivity, making work more manageable while driving organizational success.

Qualifications

• Job Title: Lead Product Engineer, Integrations
• Department: Engineering
• Reports to: Engineering Director
• Shift: Day Shift
• Position: Full-time
• Location: Canada (Remote)
• Travel: Occasional, to client locations

Requirements

• C# and ASP.NET Core Web API on modern .NET
• OpenAPI 3.0 in a code-first workflow, and REST design where versioning and deprecation are real constraints
• OAuth 2.0 and OIDC, token handling and secret storage
• At least one major CRM or ERP API integrated in production: Salesforce, Dynamics, HubSpot or NetSuite
• Document databases. Ours is RavenDB
• React and TypeScript, enough to build the configuration screens for the areas you own
• AI tooling as a working habit

Benefits

• Not ticket-driven.
• Not requirement-led.
• Not building APIs to someone else's specification.
• Not documentation-optional.
• Not architecture-only, because you would be writing code most weeks.

How we will assess you

• We will talk through a messy commercial problem, where what interests us is how you think rather than whether you reach the right answer.
• We will ask you to build something in front of us using your own tooling, AI included.
• We will go deep on something you have owned before, pushing on what you decided and what you would do differently.
• Everyone we interview hears the outcome within 45 days.

Your first six months

• We would expect a direction for the API that the rest of engineering can plan against.
• One customer's CRM integration taken end to end and configured rather than coded.
• Documentation that somebody else can act on without booking time with you.

Background Checks and Ethical Conduct

servicePath™ conducts background checks as part of its hiring process. We take integrity seriously, fraudulent misrepresentation, identity deception, or unauthorized subcontracting will result in withdrawal of an offer or termination.

Equal Opportunity Employer

At servicePath™, we are proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and respected. We make all employment decisions based on merit, without regard to race, gender, religion, nationality, sexual orientation, disability, or any other protected characteristic. We celebrate and support diversity, recognizing it as a strength that enhances our work environment and drives our success.