[Hiring] Lead Business Systems Analyst @Assurant

Role Description

Reporting to the TechHub Manager, you will be the regional IT SME for Oracle EBS. In this role you will:

• Lead the intake, shaping, and delivery oversight of Oracle E‑Business Suite (EBS) demand for LATAM, with primary focus on Supply Chain (SCM).
• Translate regional functional needs into best practice, feasible EBS solutions (configuration vs. development).
• Orchestrate outsourced development work and drive performance of the Managed Service Provider (MSP) to contract SLAs with a continuous service improvement mindset.
• Work in a matrix environment aligned with technology products and service owners.

Daily Activities

• Demand & Solutioning – Oracle EBS Supply Chain (40%):
  • Work with Solution teams, internal business stakeholders, clients, and 3rd party IT and business suppliers (e.g., 3PL and Couriers).
  • Run structured demand intake with LATAM business stakeholders (e.g., Inventory, Logistics, Procurement Order Management) to capture clear, testable functional requirements.
  • Perform solution triage to determine configuration vs. custom development (CEMLI), documenting rationale, impacts, and regression considerations.
  • Ensure adherence to Assurant change and control requirements for EBS.
  • Produce/oversee functional designs, acceptance criteria, and traceability from business requirement to configuration/development, testing, deployment, and hyper care.
  • Understand business requirements and evaluate core and non-core configuration products in Oracle EBS.
  • Facilitate interventions that favor the transfer of information and clarification of doubts.
  • Interact and analyze the product description of final clients to make a correct initial analysis of the requirements.
• Delivery Governance – Outsourced Development (30%):
  • Plan and manage work packages for the outsourced development partner: backlog, estimations, sprint goals/milestones, and acceptance.
  • Enforce engineering hygiene (coding standards, peer review, unit tests) and ensure non‑functional needs (performance, reliability, supportability) are captured early.
  • Coordinate SIT/UAT; ensure deployment plans align to EBS downtime windows, controls, and post‑release validation steps.
  • Maintain strong governance around change, release, and deployment processes, ensuring stability in highly regulated financial environments.
  • Participate in multiple projects simultaneously.
  • Conduct monitoring meetings for assigned projects.
• Run & Vendor Management – MSP (Operations & CSI) (20%):
  • Act as primary IT relationship owner for the EBS MSP across LATAM; hold the MSP accountable to contractual SLAs, monthly reporting, and service improvement.
  • Proactively identify and implement Continuous Service Improvements (CSI): stability, incident reduction, alerting/observability, and release cadence optimization.
  • Ensure adherence to EBS production controls, including concurrent job monitoring and incident handling in ServiceNow.
• Compliance, Risk and Control (10%):
  • Embed control requirements in designs and changes (access, PAR dependencies, SoD, change approvals).
  • Maintain audit‑ready artefacts for internal/external reviews.
  • Ensure that Oracle usage is in line with Oracle entitlements.

Qualifications

• Oracle EBS (R12.x) hands‑on functional expertise in Supply Chain (e.g., Inventory, WMS/MSCA, Purchasing/iProc, Order Management, BOM/WIP) with proven ability to decide config vs. customization and guide delivery.
• Demonstrated leadership managing outsourced development teams (near/offshore) and MSPs, including SLA governance, service credits, and CSI programs.
• Solid understanding of production control processes for EBS (concurrent jobs, incident workflows, ServiceNow integration).
• Experience coordinating cross‑functional testing and releases for EBS upgrades or large deployments.
• Strong stakeholder management across business (SCM/Operations/Finance) and IT towers.

Core Competencies

• Business Analysis & Solution Design: turn functional needs into robust, supportable EBS solutions.
• Vendor/Contract Management: interpret SOW/MSA; enforce SLAs and improvement plans.
• Delivery Management: plan, prioritize, and land outcomes on time with quality.
• Risk & Controls Mindset: design‑time controls, deployment discipline, and audit‑readiness for EBS.
• Communication: concise executive updates; facilitation across business/IT; bilingual a plus.

Education & Certifications

• Bachelor’s degree in IT/Engineering/Business (or equivalent experience).
• Desirable: Oracle E‑Business Suite Certifications (SCM/Financials), ITIL Foundation, Agile (Scrum/PSM), or PMP/Prince2.
• Deep understanding of ITIL best practices, operational frameworks, and service management tooling.
• Experience of working in insurance/mortgage industry will be a differential.
• Experience of working in large multi-national organization desired.
• Experience of software delivery to both on-premises, cloud, and hybrid environments.
• Experience of regulatory compliance, risk frameworks, audit standards, SOC2, ITGC, ISO27001, ISO22301, PCI.
• Experience of Privacy, GDPR etc within the context of IT solution and operations.

Benefits

• Home Office Allowance
• Medical Insurance (SulAmérica)
• Dental Insurance (CarePlus)
• Life Insurance
• Private Pension Plan
• Meal Voucher
• Food Voucher
• 13th Food Voucher
• Transportation Allowance / Company Shuttle
• Childcare / Nanny Assistance
• Gym Membership (TotalPass)
• Employee Assistance Program (EAP)
• Payroll Loan Program
• Birthday Day Off
• Summer Short Fridays