[Hiring] Knowledge Systems Lead @LeapXpert

Role Description

LeapXpert is transforming how regulated enterprises communicate compliantly across modern messaging channels. As we scale our R&D organization across 15 product squads and shift toward an agentic AI development model, we need someone to own the knowledge infrastructure that powers it all.

This is not a traditional technical writing role. You won’t be measured by pages produced. You’ll be measured by:

• How well our documentation system scales
• How quickly squads ship accurate docs alongside features
• How reliably our knowledge assets serve both internal teams and enterprise customers in regulated industries

Title: Knowledge Systems Lead (formerly Technical Writer)

Function: Product

Reporting: Head of Product

Location: Ho Chi Minh City, Vietnam / Remote

What you’ll own

• Documentation Pipeline Architecture:
  • Design and operate the end-to-end agentic documentation pipeline — from PRD and spec inputs through AI-assisted drafting to published output
  • Define the toolchain: structured authoring tools, doc-as-code workflows, version control, and publishing infrastructure
  • Build and maintain prompt frameworks that generate first drafts from structured inputs (Jira tickets, PRDs, API specs, release notes)
• Quality Standards & Governance:
  • Set and enforce content standards across all 15 squads — tone, structure, accuracy, and compliance-safe language
  • Act as the adversarial reviewer on AI-generated content — catching hallucinations, missing regulatory caveats, and contradictions with platform behavior
  • Own the compliance language library: approved phrasing for SEC 17a-4, FINRA, MiFID II, GDPR, and other frameworks
• Knowledge Architecture:
  • Design and maintain the content taxonomy across product areas (messaging channels, compliance features, admin, integrations)
  • Ensure documentation is structured as machine-readable knowledge — optimized for RAG retrieval, AI chatbot grounding, and customer-facing search
  • Own the single source of truth strategy: eliminate duplication, manage versioning across product bundles (Essentials, Enterprise, Enterprise+)
• Squad Enablement:
  • Embed documentation checkpoints into the product development lifecycle — not as a downstream task but as a release gate
  • Train PMs and engineers on structured writing inputs so AI pipeline outputs improve over time
  • Provide squad-level support during major integration launches (WhatsApp, Telegram, RCS, LINE, etc.)

What success looks like

• Documentation ships alongside features, not weeks after
• AI pipeline reduces manual drafting effort by 60%+ within 12 months
• Zero documentation-related compliance incidents with enterprise customers
• Squads self-serve 80% of routine doc updates through the pipeline with minimal intervention
• Knowledge base serves as a reliable grounding source for internal AI tools and customer-facing chatbots

Qualifications

• Proven ability to design or operate documentation workflows
• Hands-on experience with docs-as-code workflows (Git, Markdown, static site generators like Docusaurus or MkDocs)
• Strong editorial judgment — ability to spot when AI output is subtly wrong
• Ability to read and interpret API documentation, PRDs, and engineering specs independently
• Experience designing or operating AI-assisted content pipelines

Requirements

• Familiarity with structured authoring standards (DITA, content reuse patterns)
• Background in compliance, fintech, or other regulated SaaS environments
• Prompt engineering experience applied to documentation or knowledge workflows

Mindset

• Systems thinker first, writer second
• Comfortable owning ambiguous infrastructure problems without a playbook
• Proactive about flagging when documentation is a risk, not just a gap

What this role is not

• It is not a high-volume drafting role — AI handles first drafts
• It is not a support function that activates after engineering ships — you’re upstream
• It is not isolated from product decisions — you have a seat in the product development lifecycle

Our Values

• Curiosity: We’re curious and future-focused.
• One Team: We’re one team, in many colors.
• Customer-Driven: We’re obsessed with the customer.
• Integrity: We don’t compromise on integrity.
• Excellence: We exemplify excellence.

Benefits

• 13th salary, paid pro-rata, every month to allow more flexible financial plans
• 18 annual leaves and 1 birthday leave
• Full salary on probation
• Fully social insurance according to Vietnam Labor Law
• Premium Health Care Insurance and Annual health check
• Lunch and parking allowances
• Team building, fun monthly, quarterly activities, and so much more fun are waiting for you!
• Annual Performance Review
• Attractive career path
• Advanced technical solutions, agile culture, and the opportunity to work with the latest technologies