[Hiring] International Product Development Manager @American Heart Association

Role Description

The International Product Development Manager, Professional Education is a member of a team responsible for the development of localized versions of lifesaving CPR and first aid learning programs and products, and other global healthcare content. This individual is responsible for the development, localization, translation management, volunteer reviews, revision, fiscal management, and quality standards from project initiation to market rollout.

• Collaborates with a cross-functional core product team on the content development for assigned products.
• Represents international interests during domestic product development by advising on how to produce more globalized content and planning alternative international content.
• Responsible for a smooth hand-over of materials for localization and translation.
• Leads cross-functional project teams in the development, localization, and translation of learning programs, products, and other healthcare content.
• Ensures project team’s adherence to a general product development process used across the department and develops sub-processes for project-specific tasks as needed.
• Develops an understanding of the product, intended audience, content organization, and modes of delivery for assigned products.
• Leads adherence to product-, language-, and content-specific style guides for internal and external use.
• Facilitates determination and implementation of changes, and reviews content to confirm accurate implementation of edits or changes to ensure that translated materials meet the Association standards for accuracy before publication.
• Partners with a project manager to develop project scope and timelines.
• Leads the development project and ensures all internal and external team members meet the deadlines outlined in project plans.
• Proactively coordinates and collaborates with the Association Science & Health Advisor, the designated scientific authority (in-country subject matter expert), and the core product team to achieve scientific approval and signoff of major localization recommendations.
• Reviews and triages localization recommendations from the field.
• Trains, motivates, and engages volunteers and subject matter experts, and applies volunteer expertise across projects.
• Works well in a team environment and proactively contributes to departmental goals of improving processes and product specifications for rapid content updates.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 3 years of experience. Five (5) years of experience preferred.
• Experience and direct participation in the localization, translation, review, and editing of scientific, technical, Life Science, or multimedia content for multi-language/multi-cultural markets.
• Experience working with subject matter experts and managing and participating in a formal review process.
• Experience leading program/product development projects.
• Validated ability to deliver on schedule and within budget.
• High level of detail orientation, without losing sight of the broader vision.
• Ability to make a timely decision while considering multiple factors and opinions.
• Ability to travel up to 15% domestically and internationally with overnight stays.

Preferred Qualifications

• Editing or publishing experience.
• Foreign-language facility or fluency, preferably in Japanese or Arabic.
• Experience leading product development projects in multiple languages.
• Localization project management experience.
• Experience working with subject matter experts, stakeholders, or vendors outside of the U.S.
• Experience developing eLearning and other digital products that meet accessibility requirements.

Compensation & Benefits

• The expected pay range will be $70,000 to $90,000. Pay is commensurate with experience; geographic differentials to the pay range may apply.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees, increasing based on seniority level.
• Tuition Assistance - We support the career development of all employees with financial assistance for further education and career advancement.