[Hiring] Head of Product @Serverfarm

Role Description

As Head of Product, you will be responsible for defining what the new InCommand product does, working closely with engineers and coding agents. You will leverage a decade of operational knowledge and collaborate with various teams to build a product that meets industry needs.

Key Accountabilities

• Own the product vision, strategy, and roadmap for the new InCommand.
• Manage the living functional specification repository and acceptance criteria.
• Decide on product capabilities using real usage data and operator judgment.
• Define the AI-first aspects of the product, including insights and recommendations.
• Partner with Architecture to incorporate operator and customer needs into the data model and API.
• Shape packaging and pricing for a modular product delivered as a cloud service.
• Work daily with operations engineers as the voice of the customer.

Qualifications

• 8+ years in product management, including ownership of a multi-tenant B2B SaaS platform.
• Experience building a product from scratch and making scoping decisions with incomplete information.
• Record of writing precise specifications and acceptance criteria for engineering teams.
• Experience with operations-heavy users and turning tacit processes into explicit requirements.
• Familiarity with AI-driven product capabilities and hands-on use of AI tools.
• Packaging and pricing experience for modular enterprise software.
• Strong written and verbal communication skills.

Requirements

• Knowledge of or experience with DCIM products.
• Product experience with observability, monitoring, or high-volume telemetry products.
• Experience defining and shipping an AI assistant or AI-driven insight capability.
• Worked as the product counterpart of a platform architect on an API-first product.
• Experience with specification-driven or AI-assisted development practices.

Benefits

• Competitive package between salary, bonus, and benefits.
• Paid time off and paid holidays.
• 401k plan.
• Full coverage for medical, dental, and vision.