[Hiring] Head of Partner Experience @Social Discovery Group

Role Description

We are looking for our new Head of Partner Experience for our core products portfolio. Your main tasks will be:

• Define and execute the strategy for the Partner / Supply Experience domain across the platform.
• Build and evolve the product ecosystem for partners, including dashboards, performance systems, ratings, statuses, quality systems, incentive mechanisms, and adtech tooling.
• Make the supply-side ecosystem more transparent, scalable, efficient, and data-driven.
• Improve partner quality and performance through product systems, analytics, and operational workflows.
• Drive adoption of internal platform tools and partner-facing products.
• Work closely with relevant teams to scale product initiatives and transform manual processes into sustainable platform solutions.
• Identify supply-side growth opportunities and convert them into product initiatives and roadmap priorities.
• Design and implement mechanisms that improve partner onboarding, performance management, quality control, and operational efficiency.
• Partner with Product, Operations, Analytics, Engineering, and partner-facing teams to deliver measurable business impact.
• Establish frameworks for managing heterogeneous supply through performance measurement, quality standards, rankings, and incentive systems.
• Lead the roadmap and execution of strategic initiatives aimed at improving partner effectiveness and ecosystem health.
• Leverage AI-powered capabilities where relevant, while maintaining a broader focus on the overall partner and supply-side experience.

Qualifications

• Proven experience leading products, business domains, or platform initiatives within marketplaces, aggregators, or platform businesses.
• Strong experience working with supply-side ecosystems, partner networks, seller/provider experience, or B2B-side marketplace operations.
• Experience building tools and systems for partners, sellers, service providers, creators, drivers, couriers, merchants, or other ecosystem participants.
• Deep understanding of how to manage supply quality at scale through product systems rather than manual operations.
• Experience with performance systems, ranking models, quality frameworks, incentive mechanisms, reputation systems, or partner scoring models.
• Strong product leadership combined with a solid understanding of operational processes and execution.
• Experience driving adoption of internal tools and platform capabilities through operational teams and workflows.
• Strong analytical skills and a data-driven approach to decision-making.
• Ability to work effectively in complex cross-functional environments and align multiple stakeholders around common goals.
• Experience translating operational challenges into scalable product solutions.
• Ability to balance strategic thinking with hands-on execution and roadmap ownership.
• Fluent Russian.

Ideal background

• Marketplaces
• Ride-hailing platforms
• Delivery and logistics platforms
• Classifieds and listing platforms
• Creator economy platforms
• Vertical marketplaces
• Seller, provider, partner, or supply-side ecosystem products

Benefits

• REMOTE OPPORTUNITY to work full time.
• Vacation: 28 calendar days per year.
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave.
• Bonuses up to $5000 for recommending successful applicants for positions in the company.
• 50% payment for professional training, international conferences, and meetings.
• Corporate discount for English lessons.
• Health benefits: Up to $1,000 gross per year for health insurance or doctor’s fees for yourself and close relatives.
• Workplace organization: Equipped workplace and necessary equipment provided, with reimbursement of workplace costs up to $1000 gross once every 3 years.
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merch, team building activities, massage certificates, etc.