[Hiring] Head of Innovation @SupportYourApp

Role Description

We’re looking for a Head of Innovation to lead and accelerate our AI transformation journey. This is a highly strategic and hands-on role where you’ll turn ideas into real, revenue-generating solutions.

• Take ownership of the existing AI transformation strategy and drive its execution at pace;
• Identify gaps, dependencies, and bottlenecks, resolving them proactively;
• Continuously refine strategy based on market feedback, client needs, and real-world learnings.

Product & Solution Development:

• Contribute to building AI-powered service offerings beyond headcount-based models;
• Prototype, test, and scale solutions from proof-of-concept to client deployment;
• Define reusable AI components (knowledge bases, copilots, QA automation, intelligent routing).

Commercial Impact & Revenue Ownership:

• Own revenue targets for innovation-driven offerings;
• Partner with Sales and Business Growth teams to position AI solutions in client conversations;
• Develop pricing and packaging strategies for hybrid AI + human service models.

Process Building & Operational Design:

• Build repeatable frameworks for evaluating, piloting, and scaling new solutions;
• Establish workflows, governance, and reporting for the innovation function;
• Define and track success metrics (e.g., speed to pilot, adoption, cost efficiency, revenue impact).

Internal Transformation:

• Drive implementation of AI agents into internal workflows;
• Partner with internal teams to identify automation opportunities that improve efficiency and margins.

Qualifications

• Upper-Intermediate (B2) or higher English level;
• Proven experience in a senior leadership role (Head or Lead level background);
• Strong commercial mindset with deep understanding of margins and revenue impact;
• Solid understanding of AI, LLMs, and automation workflows;
• Experience aligning cross-functional teams;
• Hands-on approach: testing ideas through pilots and structured validation;
• Data-driven decision-making with focus on measurable outcomes;
• High ownership mentality and accountability;
• Strong organizational and structured thinking skills.

Requirements

• Experience in BPO, CX, or service-based companies;
• Experience launching AI-driven products or automation solutions in production;
• Familiarity with pricing models for SaaS or AI-enabled services.

Benefits

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.