[Hiring] Enterprise Programme Lead @MASH

Role Description

We’re looking for an Enterprise Programme Lead to establish a new enterprise implementation and enablement offering with a leading global technology platform across APAC. The platform supports large organisations in managing their workflows, collaboration and business operations at scale. For enterprise customers, getting the most out of the technology requires more than access to the platform. It takes the right implementation approach, onboarding, training and ongoing support to ensure teams can adopt the technology effectively and achieve meaningful business outcomes.

You’ll work closely with MASH leadership and the platform’s regional team to turn an emerging partnership into a commercially viable service offering. This is a hands-on role that brings together enterprise sales, commercial strategy, partnership development and implementation delivery.

• Understand how technology vendors work with implementation partners.
• Understand how services revenue is generated around enterprise software.
• Build a sustainable business model.

The initial engagement is focused on validating the opportunity, establishing the operating model and delivering early customer projects. As the partnership develops, there is potential for the role to grow into a full-time position.

Qualifications

• Experience in enterprise, commercial strategy, or strategic partnerships.
• Strong commercial acumen.
• Experience building, developing or scaling programmes, services or business operations.
• Practical and hands-on approach.
• Confidence in navigating ambiguity.
• Enjoy working closely with senior stakeholders and entrepreneurial leadership teams.
• Experience with global technology companies or enterprise implementation partners across APAC is advantageous.

Requirements

• Work with the technology partner to understand its enterprise sales pipeline.
• Assess potential customer demand and project opportunities across Singapore, Thailand, Indonesia and the Philippines.
• Develop a practical qualification process for implementation services.
• Establish clear handover processes between sales and customer success teams.
• Build a realistic view of expected referrals, project volumes, conversion potential and revenue.
• Develop a commercial model for the implementation services offering.
• Research comparable enterprise implementation services.
• Recommend a pricing structure that balances customer value and commercial viability.
• Build practical tools to support opportunity scoping and sales.
• Establish an end-to-end implementation approach covering customer onboarding, platform setup, training, quality assurance and handover.
• Develop practical workflows, templates and delivery guidelines.
• Translate customer requirements into clear implementation plans.
• Determine the specialist capabilities needed to support implementation.
• Work with MASH’s recruitment team to identify and build a flexible pool of specialists.
• Establish a delivery model that prioritises virtual implementation.
• Build strong working relationships with MASH leadership and the technology partner’s teams.
• Lead customer scoping conversations.
• Coordinate specialists and oversee early implementation projects.
• Gather customer feedback and review delivery outcomes.
• Define and track key measures of success.
• Monitor actual project performance against commercial assumptions.
• Assess the longer-term opportunity for the programme.

Benefits

• Remote work opportunity.
• 6 months fixed-term contract with the possibility of extension/transition.

Company Description

Due to the high volume of applications, we unfortunately can’t get back to everyone, and only successful applicants will be contacted. When you share your details with us, we consider this as consent for us to use your data during the application process. We may implement AI in various stages of the recruitment process, but human involvement will always remain as part of our hiring ethos. At the moment, MASH is not in a position to sponsor work visas, so you have to be eligible to legally work in the country where we’re hiring.