[Hiring] Ecommerce Product Manager @Bird&Be

Role Description

We're seeking a technical, detail-oriented Ecommerce Product Manager to own our Shopify ecosystem end-to-end, drive our website roadmap, and manage the external agencies who build and design it. This role is for someone who can go deep on the Shopify app stack, has a sharp eye for design and UX, and can hold agencies accountable to a high bar.

• Manage our Shopify website and ecosystem
• Own our Shopify store and all associated third-party apps (Recharge, Klaviyo, Gorgias, OctaneAI, and others)
• Have a deep working knowledge of the Shopify app ecosystem — know what's out there, evaluate new tools, and make the call on what to install or cut
• Oversee and optimize conversion tactics like our Quiz, cross sells, upsells etc.
• Act as the internal subject matter expert on all things Shopify and our website
• Own our ecommerce web and design agency relationship
• Manage our external web development and design agency day-to-day: set priorities, review deliverables, and keep work on scope, on time, and on brand
• Bring a critical eye for design. You can tell the difference between "technically finished" and actually good, and you push back when work doesn't meet the bar
• Translate business and merchandising needs into clear briefs and requirements the agency can execute against
• Partner with designers and developers to scope, prioritize, and ship site improvements
• Improve website conversion and user experience
• Maintain and optimize the core shopping journey: search, navigation, product reviews, and browse experience
• Own day-to-day website merchandising — product catalog, collections, and product pages
• Develop and execute product education strategies that highlight key features, benefits, and unique selling points
• Own and execute an A/B testing roadmap and roll out. We should have tests running at all times.
• Monitor and analyze merchandising and site performance, and report out weekly
• Perform technical troubleshooting
• Troubleshoot customer issue escalations (account login, payment updates, subscription management) and escalate to the right third-party support channel when needed

Qualifications

• You've worked in ecommerce, ideally at a DTC brand
• You've used Shopify Plus and Recharge as a merchant, and you know your way around the broader Shopify app ecosystem
• You're technical: comfortable in the Shopify admin, theme editor, and app configs, and not afraid of a bit of code or a technical spec
• You have experience managing external agencies or vendors — briefing them, holding them to deadlines, and pushing back on subpar work
• You have a strong, opinionated eye for design and can spot when something isn't good enough, even if you're not the one designing it
• You're creative — you propose solutions to problems you haven't necessarily seen before
• You default to action: proactive, resourceful, and quick to just go figure it out
• You can shift priorities fast, show initiative, and work autonomously
• You're a pro multi-tasker who ruthlessly prioritizes in an environment where there's always more to do than time to do it
• You're familiar with G Suite, Slack, and other modern web platforms and tools
• You're flexible and thrive in a fast-changing, sometimes chaotic environment
• Above all else, you're passionate about our customers and inspired by Bird&Be and our mission

Success Metrics

• Increased website conversion rates
• Quality and speed of agency deliverables against roadmap
• Reduced time-to-resolution for technical issues

Hours + Location

• This is a salaried, full-time position. Option for a contract position may be available.
• Must be able to work a flexible schedule to meet the needs of the business, including some evenings, weekends, and holidays as needed
• This is a remote position and requires a reliable work-from-home setup, including a laptop/desktop with the latest OS and a stable internet connection