[Hiring] E-Commerce Operations Lead @Hunt St

Role Description

We are in search of an experienced and driven Ecommerce Manager to lead and manage all technical and operational aspects of the business. This includes:

• Ensuring product accuracy
• Smooth integration with 3PL systems
• Resolving website issues
• Managing sales and promotions
• Supporting product launches

This is a hands-on, behind-the-scenes role ideal for someone highly familiar with Shopify and ecommerce workflows.

Key Responsibilities

• Shopify Store Management:
  • Maintain and update multiple Shopify stores, including products, collections, navigation, and visuals.
  • Manage catalog structure, product bundles, tags, and variants across all storefronts.
  • Coordinate all product uploads and updates including imagery, descriptions, metafields, and pricing across multiple regions.
• Website Operations:
  • Troubleshoot daily website and checkout issues (e.g., incorrect charges, broken links, product display errors, inventory sync).
  • Implement and manage promotions, discount codes, and campaign settings.
  • Liaise with IT to resolve technical bugs (shipping errors, SKU mismatches, checkout glitches, etc.).
• 3PL & Fulfilment Coordination:
  • Collaborate with third-party logistics (3PL) partners to ensure smooth order processing and fulfilment.
  • Troubleshoot integration or data flow issues between Shopify and fulfilment systems including wholesale accounts and third-party marketplaces.
  • Support returns system setup and bundle breakdowns as needed.
• Analytics & Optimisation:
  • Monitor ecommerce KPIs using Shopify Analytics and third-party tools.
  • Identify performance trends, errors, and opportunities to improve UX and conversion rates.
  • Implement data-driven improvements to support business growth.
• Process Improvement & Quality Control:
  • Identify gaps or inefficiencies in ecommerce workflows.
  • Suggest improvements for website flow, catalog structure, or fulfilment processes.

Qualifications

• 5 years of experience managing ecommerce operations, preferably in a high-SKU Shopify environment (500+ SKUs).
• Proven track record of managing and optimizing Shopify stores.
• Proven track record of driving online revenue growth through data-driven decisions.
• Strong knowledge of Shopify backend architecture and order workflows.
• Experience coordinating with 3PLs and troubleshooting fulfillment issues.
• Familiarity with ecommerce marketing basics (e.g., apps, promotions, discount codes).
• Comfortable handling both operational tasks and technical troubleshooting.
• Detail-oriented and highly organized, with a proactive problem-solving attitude.
• Excellent communication and cross-functional collaboration skills.

Benefits

• Attractive salary package
• Work from home arrangement
• Flexible working conditions
• Leadership role with ownership and impact

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)