[Hiring] Director, Research @AYTM

Role Description

This leadership role focuses on elevating the effectiveness and efficiency of our service delivery through expert research consultation, team leadership, and process improvement.

• Lead and supervise project execution teams to ensure research is designed and delivered with strategic precision, operational efficiency, and the highest quality standard.
• Manage, mentor, train, and provide strategic guidance to Research Analysts and Research Managers, including resource allocation and project assignment.
• Help resolve client escalations, support strategic planning and execution, and develop/manage process improvements rooted in Team KPIs.
• Partner directly with end clients to clarify research needs and recommend the optimal methodology and approach.
• Partner with Marketing, Solutions Strategy as needed, to create content for conferences, social media, the aytm blog, and other channels.

Qualifications

• 15+ years of quantitative market research experience across multiple industries, including at least 5 years supplier-side.
• Extensive hands-on experience across the online survey-based market research lifecycle: research design, questionnaire development, survey programming, fielding, analysis, and reporting.
• Strong expertise in advanced quantitative techniques, including MaxDiff, Choice-Based Conjoint, Drivers Analysis, Segmentation, and perceptual mapping.
• Proven experience managing direct reports, including hiring, training, developing, and mentoring research talent.
• Strong written and verbal communication skills; enjoys a consultative, collaborative approach with both clients and internal teams.
• Direct experience using one or more online survey platforms.
• Skilled in Microsoft Office Suite (especially PowerPoint and Excel) and Google Suite.
• Bachelor’s degree in business, marketing, math/statistics, social sciences, or related field required; graduate degree in MR or related field is a plus.

Requirements

• Consult on and lead full- and assisted-service quantitative market research projects across multiple methodologies for a diverse client base.
• Partner with Research Services leadership to develop and implement team goals, processes, and tools that improve team performance and project execution.
• Lead client consulting and research planning; supervise project execution teams through advising/coaching, providing constructive feedback on deliverables, and resolving client escalations.
• Manage, mentor, coach, and train Research Analysts and Research Managers.
• Oversee resource allocation and project assignment across the Research team.
• Collaborate with Solutions Strategy, Business Development, and Account Management to scope and bid projects based on client requests and RFPs.
• Act as a research knowledge resource/SME for internal partners including Solutions Strategy, Business Development, Account Management, Product Strategy & Development, and Marketing.

Benefits

• Unlimited, responsible PTO - With a recommended minimum number of days taken each year.
• Affordable Insurance - $0 deductible Health plans plus dental, vision, and more!
• 401k retirement - Account with automatic company contributions.
• Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services.
• Professional Development - Bring your professional Development needs to the table and get your career nourished.
• In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
• Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
• Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
• Paid Volunteer Time - We support you helping others.
• Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry!