[Hiring] Director, Product Strategy and Operations @JumpCloud

Role Description

Mission: Give the Product leadership team a reliable operating system connecting strategy, investment, execution, customer evidence, adoption, packaging, and business performance.

Role profile: Director-level, reporting directly to the SVP Product. Capable of operating as a highly hands-on leader.

What you’ll be doing:

• Operate portfolio planning, product prioritization list and dashboard (internal: GPL), governance, dependencies, risks, and Product Business Reviews.
• Own executive, SLT, and Board-level Product reporting.
• Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.
• Operate PIM intake, prioritization, disposition, and customer close-loop practices.
• Own the Customer Advisory Board operating model, agenda, insights, and follow-through.
• Maintain use-case, capability, GPL, PMF, and package/SKU mappings.
• Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.
• Improve existing planning, KPI, and reporting processes rather than automatically replacing them.
• Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work.
• Act as a high-trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close.

Qualifications

• Ideally a Product strategy and Product Operations judgment or similar Product Management background.
• Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.
• Able to work directly with executives while still building analyses and operating mechanisms personally.
• Demonstrated ability to use AI tooling and build practical agents or workflow automations.
• Commercially minded and willing to challenge low-value activity.
• Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally.

Requirements

• This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
• JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English.
• To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.

Benefits

• If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!
• JumpCloud® is an incredible place to share and grow your expertise!
• You’ll work with amazing talent across each department who are passionate about our mission.
• We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome.
• You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
• One of JumpCloud®'s three core values is to “Build Connections.”