[Hiring] Director, Product Operations @Coursedog

Role Description

Coursedog is looking for a dynamic, AI-forward product operations leader to be the operational backbone of our Product & Engineering organization. As Coursedog’s Director, Product Operations, you’ll serve as the operational backbone of our Product & Engineering organization, shaping how we build, deliver, and improve at scale. Reporting to the SVP of Operations, you’ll own the systems, processes, data, and governance frameworks that enable teams to move with speed, clarity, and confidence. You’ll partner closely with Product, Engineering, Customer Experience, and GTM to translate strategy into execution and ensure a seamless, scalable Product Development Lifecycle from discovery through launch and beyond.

This is a high-impact, cross-functional role that blends strategy with hands-on execution. You’ll design and operationalize an AI-augmented PDLC, own and evolve core systems like Jira and our product tech stack, and build the reporting and feedback loops that drive better decisions across the business. If you’re a builder who thrives in ambiguity, enjoys creating structure from the ground up, and is excited about using AI to improve how teams work, this is an opportunity to make a meaningful, lasting impact.

This role offers a competitive base salary ranging from $150,000-$165,000, depending on experience. The position also includes a performance-based variable compensation plan, bringing the total on-target earnings (OTE) to $180,000-$210,000 when goals are met.

Qualifications

• 7+ years of experience in Product Operations, R&D Operations, or Technical Program Management within a B2B SaaS environment, ideally at a high-growth company with a multi-product portfolio.
• Deep, hands-on Jira expertise: you have directly architected and administered a Jira instance, including workflow design, automation, and Advanced Roadmaps. Bonus for experience migrating teams into Jira from scratch.
• Demonstrated track record designing, implementing, and optimizing PDLC processes with measurable adoption across cross-functional teams.
• Hands-on, current experience using AI tools in day-to-day product operations work — prompt-based research, spec drafting, retrospective synthesis, workflow automation, and analytics summarization.
• Hands-on experience building and maintaining dashboards using BI tools (Tableau, Looker, Metabase, or similar).
• Strong analytical and quantitative skills — you are comfortable with data modeling, defining KPIs, and translating complex data into clear executive narratives.
• Exceptional communication skills with proven ability to operate at the C-suite level.

Requirements

• PMP, PgMP, or SAFe certification.
• Familiarity with Jira Product Discovery (JPD) and Jira Advanced Roadmaps.
• Experience with customer feedback platforms (Pendo, Mixpanel, Amplitude, Productboard).
• Experience owning or closely partnering on Support Operations, including tooling, SLA design, and product feedback loops.
• Background that spans both technical program management and product operations.
• Experience scaling a Product Ops function from early-stage to growth.

Benefits

• Healthcare, Dental & Vision: Fixed contribution model for equity and transparency.
• Retirement Planning: Safe Harbor 401(k) plan with a 4% employer match.
• Paid Time Off: Unlimited Paid Time Off policy.
• Remote-First Since Inception: Flexible work culture emphasizing outcomes over hours.
• Equity: Participation in the company's upside with equity grants.
• Paid Parental Leave: Up to 12 weeks of fully paid leave for all eligible employees.