[Hiring] Director, Product Operating Model & Agile Coaching Lead @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Director, Product Operating Model & Agile Coaching Lead

This position uses the Business Program Management job profile; however, its primary purpose is to lead the evolution of Personal Lines into a product platform operating model—including its funding approach, tooling, governance, roles, and ways of working—and enable its adoption.

• Leads the team of business squad agile coaches.
• Accountable for developing and maintaining the operating model playbook, role and practice standards, governance guidance, coaching approach, and maturity framework.
• Partners with Personal Lines leaders, Product Operations, Domains, Product Owners, squad leaders, Technology, and enabling functions.
• Translates operating-model expectations into hands-on coaching and scalable capability-building for leaders, practitioners, and squads.
• Identifies adoption barriers and cross-domain patterns.
• Uses feedback, maturity indicators, and delivery and outcome measures to recommend improvements.
• Develops the business squad agile coaches’ effectiveness.
• Helps squads build the capability to sustain the model with decreasing coaching support.
• Enables sound product and business decisions but does not assume business prioritization, replace the Product Owner, or take permanent ownership of squad delivery.
• Accountability is for the quality and evolution of the operating model and the coaching system that supports adoption.

Qualifications

• Undergraduate degree required with studies in business, insurance or related field preferred.
• MBA or other graduate level education equivalent is desired.
• Project Management Certification is strongly preferred.
• Industry designations such as CPCU, CLU and/or ChFC are highly desired.
• Ten or more years of related project/program management experience along with experience leading others (directly or indirectly).

Requirements

• Proven knowledge of project management tools, concepts and methodologies.
• Demonstrated proficiency in key competencies of effective program/project management.
• Ability to manage large, sophisticated programs/projects.
• Ability to lead others and influence change.
• Best-in-class verbal and written communication skills.
• Proven track record driving effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
• Ability to drive for results, deal with ambiguity and to understand strategic objectives.
• Demonstrated ability to coordinate cross-functional teams towards task completion and facilitate consensus.
• Superior organizational, prioritization and time management skills.
• Ability to make decisions on highly sophisticated issues and work with minimal direction.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.