[Hiring] Director, Product Management- Integrated Risk Management @ServiceNow

Role Description

As the Director of Product Management for Integrated Risk Management (IRM), this role drives the strategy, roadmap, and delivery of ServiceNow’s core IRM products—solutions that help global enterprises manage risk at scale, strengthen compliance, and operate with greater resilience.

• Understand and socialize a multi-year product strategy for IRM capabilities across the enterprise.
• Lead an enterprise-wide “Customer Zero” vision — driving adoption of new IRM capabilities across global teams.
• Partner with executive leadership to shape strategic priorities and communicate progress, value, and business impact.
• Own the internal IRM product roadmap — including feature prioritization, planning, dependencies, and delivery.
• Translate complex risk, compliance, audit, and resilience requirements into clear functional requirements and user stories for engineering.
• Own and champion AI features, capabilities, and Agentic workflows to continuously transform and evolve the risk & compliance space.
• Act as the central point of engagement among IRM, SecOps, Security Engineering, Audit, Compliance, Vendor Management, Business Continuity, and IT/Platform teams.
• Leverage deep expertise in GRC frameworks to guide product decisioning.
• Develop enablement plans — training, communication, release documentation, and adoption support across global teams.

Qualifications

• 12+ years of experience in Product Management, Integrated Risk Management, GRC, Compliance, Cybersecurity, or related domain.
• Proven track record as an inbound product manager owning roadmap, requirements, and execution — ideally in risk/compliance/IRM context.
• Strong knowledge of GRC frameworks (e.g., SOX, NIST CSF, ISO 27001, CMMC, COBIT, privacy, vendor risk, operational resilience).
• Experience designing or implementing large-scale enterprise solutions across Risk Management, Compliance, Audit, Vendor Risk, Business Continuity, or Regulatory Change.
• Ability to translate ambiguous, high-level business problems into structured, actionable product requirements and roadmaps.
• Strong understanding of enterprise workflow automation, data-driven decisioning, and risk/control frameworks.
• Excellent communication, leadership, and influencing skills — comfortable presenting to senior leadership (VP/SVP levels).
• Ability to work collaboratively across technical, compliance, audit, security, and business functions — influencing without direct authority.

Requirements

• Prior experience with ServiceNow IRM (or equivalent GRC/IRM platform) — especially across Risk Management, Audit, Vendor Risk, BCM / Resilience, and Regulatory Change modules.
• Experience integrating IRM with IT Asset Management, CMDB/APM, SecOps, vulnerability/asset data, third-party/vendor data, and audit workflows.
• Background in Customer Zero or internal governance transformation — driving own-organization IRM adoption and transformation.
• Experience in building or consuming continuous monitoring, control hygiene, or AI-enabled risk/issue automation workflows.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.