[Hiring] Director, Pricing & Monetization @Sprinklr

Role Description

The Director, Pricing & Monetization is the enterprise leader accountable for Sprinklr’s pricing, packaging, and monetization strategy. This role sets the multi-year vision and operating model for how the company converts product innovation, customer value, market evidence, and unit economics into scalable commercial offers that customers can understand, sellers can transact, and the company can grow profitably.

The Director will lead a company-wide portfolio of monetization priorities spanning:

• Offer architecture
• Price metrics
• Packaging tiers
• Bundles
• Upgrade paths
• Consumption and outcome-based models
• AI monetization
• SKU governance
• Commercial rollout

This role serves as a strategic advisor to the VP, Product Operations and executive leadership, and drives decisions across various departments.

This is a remote position with a preference for someone to sit in the Eastern time zone.

What You Will Own

• Enterprise pricing and packaging strategy: Define principles, roadmaps, and decision frameworks.
• Offer and portfolio architecture: Create clear package structures.
• Monetization model design: Develop and pressure-test various pricing models.
• Commercial and financial modeling: Build business cases and scenario models.
• Cross-functional pricing decisions: Lead working sessions and executive decision forums.
• Pricing operations and governance: Establish repeatable processes for new offers.
• Launch and field readiness: Translate strategy into executable artifacts.
• Performance management: Define KPIs and monitor outcomes.
• Market and customer intelligence: Incorporate competitive benchmarks and customer research.
• Multi-year monetization roadmap: Establish a sequenced roadmap across product suites.
• Experimentation and optimization: Create a disciplined learning agenda for pricing tests.

How You Will Work

• Bring an independent, evidence-based point of view.
• Balance strategic coherence with practical speed.
• Build credibility across technical, product, finance, and go-to-market audiences.
• Operate end to end: frame the problem, gather evidence, and measure results.
• Create durable mechanisms and clear documentation for pricing decisions.

Qualifications

• 12+ years of progressive experience in B2B technology, enterprise SaaS, pricing, monetization, product strategy, or related fields.
• Demonstrated experience designing and launching complex B2B offers.
• Expertise in pricing architecture, packaging design, and value metrics.
• Strong financial and analytical capability.
• Experience with recurring-revenue business models.
• Ability to influence senior stakeholders through structured thinking.
• Proven record of turning strategy into operational execution.
• Advanced proficiency with Excel or equivalent modeling tools.
• Bachelor’s degree or equivalent practical experience.
• Demonstrated experience leading a pricing or monetization team.
• Experience presenting material recommendations to C-suite leaders.
• Proven ability to establish enterprise governance and prioritize initiatives.

Preferred Qualifications

• Experience in enterprise SaaS, customer experience management, or related fields.
• Experience monetizing AI, automation, or platform capabilities.
• Familiarity with Salesforce and enterprise CPQ processes.
• Experience partnering with external pricing advisors or applying methodologies.
• MBA or advanced degree in business or related field.

Benefits

• Comprehensive suite of benefits designed to help each member thrive.
• Voluntary healthcare coverage in applicable countries.
• Paid time off to recharge and spend time with loved ones.
• Open Mentoring Program to create meaningful connections.

Company Description

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools, and data — helping large organizations build deeper, more meaningful connections with the people they serve.

• Lead a new category of enterprise software called Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys.
• Create a culture of customer obsession, with trust, teamwork, and accountability.