[Hiring] Director of Product Research and Development @Mercury Insurance Services, LLC

Role Description

The Director of R&D is a senior leadership role responsible for defining and driving the product strategy and overseeing the research, development, and implementation of insurance products for the assigned line of business to achieve the profitable growth that supports the company vision. The Director will lead and manage a team of research and development professionals and evolve a cross-functional process with Actuaries, State Product Management, Sales, Underwriting, and other stakeholders to continuously enhance the product and pricing.

This position will be responsible for personal property products (Homeowners and Landlords).

Responsibilities

• Product Strategy, Research, and Execution:
  • Defines and drives strategic plans for assigned line of business product development and execution in partnership with senior management.
  • Directs and oversees data research and statistical analyses to solve complex business problems.
  • Leads end-to-end product research, including initiating research, planning and coordinating resources, conducting research, leading implementation, and overseeing monitoring of product performance.
  • Prioritizes and governs the product development portfolio to ensure focus on the highest-impact initiatives.
• Lead Review, Governance, and Market Insight:
  • Evaluates and approves research plans and results, ensuring rigor, clarity of insights, and actionability.
  • Oversees identification and resolution of product issues and directs implementation of recommended solutions and product enhancements.
  • Directs and synthesizes analyses of competitor pricing, product features, and service levels, translating insights into product and pricing strategies.
  • Establishes and oversees product training strategies and ensures effective training delivery across the organization as needed.
• Leadership and Management:
  • Owns leadership and management of the Product Research and Development area for assigned line of business.
  • Leads and develops team members; establishes training opportunities; and oversees talent development, performance management, compensation decisions, and staff planning.
  • Builds and advances R&D Managers and Analysts at various levels, ensuring strong succession and capability development.
  • Leads and owns the decision-making process for evaluating new ideas and pricing positions related to assigned line of business area.
• Cross-Functional Ownership and Integration:
  • Leads and aligns colleagues and other divisions to implement and operationalize changes in pricing, product models, and product enhancements.
  • Establishes and ensures full integration with Underwriting, Sales, Claims, and other divisions to drive process improvement and product performance.

Qualifications

• Education:
  • Minimum: Bachelor’s Degree required with an emphasis in analytical concentration such as math, statistics, economics, finance, quantitative research, etc.
  • Preferred: Master’s Degree
• Experience:
  • Minimum: 8+ years experience in product development field OR equivalent combination of education and/or experience.
  • Preferred: 15+ years experience in P&C Insurance industry; 10+ years experience in research, analytics, planning, etc.; 10+ years leading and managing a team; 5+ years of homeowners personal lines product experience.
• Knowledge and Skills:
  • Highly motivated and driven individual with excellent critical thinking and problem-solving skills.
  • Up-to-date knowledge of insurance market and emerging change trends.
  • Advanced analytical and quantitative skills required.
  • Strong track record of demonstrated creativity in pricing and product development.
  • Ability to review highly complex issues that may have a significant financial impact on the Company and develop strategic solutions.
  • Must have initiative and be a self-starter.
  • Must have excellent interpersonal skills and be able to build commitment to decisions.
  • Must have excellent team building and staff development skills.
  • Broad knowledge and experience with statistical and machine learning models.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more