[Hiring] Director of Patient & Provider Engagement @Xealth

Role Description

Xealth is looking for a Director of Patient and Provider Engagement to own our core interaction tools and lead our evolution into AI-enabled healthcare. Xealth sits at a unique intersection of healthcare data: we have deep integration with Electronic Health Records (EHRs), access to patient-generated data from third-party apps, and rich engagement data from patient clicks and actions.

In this role, you will be the product visionary for how we use this data and leverage generative AI to drive meaningful actions. You will oversee our patient-facing capabilities, as well as our clinician-facing SMART on FHIR apps that surface critical info within the clinical workflow. Your mission is to bring next-generation AI capabilities to market that personalize and enhance these interactions for both patients and providers.

What You'll Own and Deliver

• Vision & Strategy: Own the roadmap for Xealth’s engagement suite, transitioning from traditional communication tools to AI-enabled, data-driven interaction models.
• AI Product Leadership: Identify and bring to market new AI capabilities that leverage EHR, third-party app, and engagement data to improve patient outcomes and clinician efficiency.
• Cross-Platform Management: Manage the delivery of features across patient-facing channels (SMS, Email, Portal) and clinician-facing SMART on FHIR applications.
• Data-Driven Iteration: Use, and advocate for, data to measure impact and iteratively improve the effectiveness of our tools.
• Stakeholder Collaboration: Work with internal teams (engineering, customer success, partnerships) and external health system customers to launch and scale engagement tools.
• Mission Focus: Make a real, positive difference in other people’s lives by finding the best ways to support patients and clinicians.

Qualifications

• 8-10+ years of experience in Product Management for web-based, SaaS, or healthcare technology offerings.
• Deep understanding and prior success in driving consumer or patient behavior.
• Firm grasp on email & SMS logistics (reputation scores, etc).
• Proven track record or strong understanding of implementing ML capabilities within a product ecosystem to drive user action.
• Conversant with the latest landscape of generative AI technology such as prompt engineering and MCP, and able to drive product development of gen-AI product capabilities and offerings.
• Ability to meaningfully engage in design discussions with software developers.
• Extensive experience in Lean, Agile, or Scrum software development processes.
• Success as a cross-team influencer with a track record of managing expectations with both internal stakeholders and external enterprise customers.

Benefits

• Highly competitive compensation package including base salary and bonus.
• Base salary compensation range for this position is $170,000-$220,000, depending on geographic market.
• Paid parental leave.
• Comprehensive medical, dental, and vision policies. Xealth covers 100% of employee premiums.
• Employee Assistance Programs.
• Xealth provides your laptop and offers a home office stipend.
• Generous learning & development opportunities for you to grow your skills and career.
• 401k Match: Xealth offers a dollar-for-dollar match up to 3%.
• Flexible time off & 10 standardized holidays.
• $500 yearly fitness stipend to spend on staying active.
• Xealth is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
• Xealth is open to hiring in the following states: Arizona, California, Idaho, Massachusetts, Minnesota, Missouri, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Utah, Washington, Wisconsin.