[Hiring] Director of GTM Operations @Zapier

Role Description

As the Director of GTM Operations at Zapier, you will own GTM Operations end to end, leading about five direct reports across strategy, program management, and systems and platform architecture, plus operators embedded across Sales, Marketing, Customer Success, Support, and Partnerships.

• Build systems yourself and direct bigger builds through your team and engineering partners.
• Report to the Senior Director, Technical Operations and Automation Platform.
• Work directly with CRO, Sales and Marketing leaders, Finance, and COO.
• Own the systems, data, and operating rhythm behind the strategy.
• Show leaders what’s working and propose changes based on data.
• Lead the AI transformation for GTM, enabling teams to reach more customers and act faster.

Qualifications

• Focus on business outcomes and measure work by its impact.
• Understand the revenue targets and see across all of GTM.
• Experience building or leading the build of agents, automations, and GTM systems.
• Ability to decide what not to build, focusing on business goals.
• Accountable for GTM outcomes in a sales-led business.
• Experience supporting multiple sales motions simultaneously.
• Hands-on experience with data and systems, including SQL and tools like HubSpot or Salesforce.
• Influence senior leaders and secure resources through proposals.
• Experience managing distributed teams and addressing performance issues.
• Drive adoption of systems and measure their usage.
• Comfortable with experimental GTM processes.

Requirements

• Engineering background is a plus.
• Experience with shifts from PLG to SLG.
• Experience building lead scoring or prioritization systems.
• Hands-on experience with modern GTM tools like Clay, Gong, or data enrichment platforms.

Benefits

• Inclusive and diverse work environment.
• Flexible remote work options.
• Commitment to employee growth and development.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better. We encourage you to apply even if your skills and experiences don’t exactly match the job description. Please answer a few in-depth questions in our application that would typically be asked at the start of an interview process.

• Education is not a requirement for our roles.
• We strive to keep you updated on your application status.
• Zapier is an equal-opportunity employer.
• We welcome applications from individuals with disabilities and will provide reasonable accommodations.