[Hiring] Director, Kyndryl Consult Partner- Agentic Application Management @Kyndryl

Role Description

Kyndryl Consult is the fastest-growing business within the organization and instrumental to the company's strategic growth objectives. We are expanding every day to meet more clients and help solve their most challenging technology problems. Today, many of these problems center on reliably and affordably maintaining existing applications — and on harnessing the transformative potential of agentic AI to fundamentally change how that work gets done.

As the paradigm shifts with AI, companies need to free their business resources to focus on creating the future — not maintaining the past. They expect managed providers to deploy intelligent, autonomous agents that proactively monitor, triage, remediate, and optimize application estates with minimal human intervention. Simultaneously, they look to trusted advisors who can guide them through this agentic transformation safely and at scale.

As a Consult Partner, you will play a key leadership role — working with targeted clients to identify application support opportunities, guiding them through complex consulting engagements, and positioning strategic, AI-driven change agendas within Kyndryl's largest accounts across the C-suite.

A core differentiator of this role is your ability to articulate, architect, and sell the value of agentic AI within application management systems. You will help clients understand and adopt a new operational model where autonomous AI agents act as always-on members of the support team — reasoning over system telemetry, executing multi-step remediation workflows, and escalating only the decisions that require human judgment.

Key Responsibilities

• Work alongside leadership from Clients, Kyndryl Client and Delivery Leaders, market and technology consult partners, and technical solution architects to lead growth in agentic AMS.
• Bring an agentic-first mindset to Kyndryl’s AMS business, leading cross-functional teams to architect scalable AMS offerings.
• Drive significant financial outcomes through signings and revenue targets, focusing on AI-led application management deals.
• Support the identification, pursuit, and conversion of a pipeline of business development opportunities centered on AI-native AMS offerings.
• Undertake scoping, service level, and fee negotiation on engagements, containing risk while ensuring commercial viability of autonomous AI delivery models.
• Build and maintain deep relationships with client CXOs, positioning yourself as the trusted advisor for AI-driven application management.
• Translate complex application portfolios into differentiated, AI-enabled managed services.
• Lead C-level interactions and consulting initiatives addressing the shift from traditional AMS to agentic, AI-orchestrated application support models.
• Run executive workshops and AI readiness assessments to help clients understand their current automation maturity.
• Shape and close deals that transform traditional AMS run services into AI-driven, outcome-based operations.
• Partner with clients to define modernization-led AMS strategies leveraging automation and agentic workflows.
• Ensure smooth handover from sales to transition and delivery teams.
• Lead by example, fostering a culture of continuous personal and professional development.
• Utilize deep industry and technology expertise to shape and drive Kyndryl's strategic application management initiatives.
• Proactively develop intellectual capital: reusable collateral, frameworks, and ROI models for agentic application management.

Qualifications

• 10+ years of consulting or managed services leadership experience.
• Demonstrable expertise in Application Management Services (AMS), application modernization, or IT operations transformation.
• Articulates a fresh, differentiated point of view on agentic AMS.
• Working knowledge of agentic AI frameworks, AIOps platforms, or intelligent automation technologies.
• Experience designing, selling, and delivering outcome-based managed services contracts.
• Proven ability to build and grow client relationships at the CXO level.

Requirements

• The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule.
• This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance.
• You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Benefits

• Comprehensive benefits package including medical and dental coverage.
• Disability and retirement benefits.
• Paid leave and paid time off.