[Hiring] Digital Service Specialist @Environment Agency Jobs

Role Description

The Digital service specialist will lead on the ongoing service management of SEA Change, a Power Platform that supports the Environment Agency’s P3M (Portfolio, Programme and Project Management) capability. The successful candidate will play a key role in ensuring the tool offers a user-centred live service, establishing effective service management processes, support arrangements and user guidance.

SEA Change provides project and portfolio managers one place to record key information, such as budgets and project status updates. It also provides Power BI dashboards that give a clear view of projects and change activities across the organisation. Having been rolled out as a minimum viable product (MVP) across all directorates, SEA Change is now entering its next phase, with continued development to increase capability.

Working closely with the Product Manager, developers and wider project team, the successful candidate will help design and embed the operational processes required to support the product. They will contribute to:

• Service readiness and transition of new functionality to live operation.
• Development of service documentation, guidance and support materials for new and existing functionality.
• Design and implementation of support and governance processes.
• Stakeholder engagement, training and user adoption activities.
• Continuous improvement of the service as the product evolves.

This role requires strong stakeholder engagement, service design/management and continuous improvement skills. The successful candidate will act as the bridge between users and the project team to ensure SEA Change continues to evolve and supports the organisation to improve decision-making, governance and reporting.

Qualifications

• Strong stakeholder engagement skills.
• Service design and management experience.
• Continuous improvement expertise.

Requirements

• Experience in service management processes.
• Ability to develop user guidance and support materials.
• Proficiency in stakeholder engagement and training.

Benefits

• Opportunity to work on a significant digital platform.
• Engagement with a diverse range of stakeholders.
• Contribution to continuous service improvement.