[Hiring] Global Service Center Specialist @Worldwide Insurance Services

Role Description

At Blue Cross Blue Shield Global Solutions (BCBS Global Solutions), we make it easy for people and organizations to access and pay for healthcare abroad. Our Global Service Center (GSC) is open 24/7/365 to service our globally mobile members. We are looking for an individual thinker who can take personal responsibility for the quality of their work and show an interest in our members and their needs.

• Ensuring our members (customers) always receive the highest quality of customer service.
• Learn and follow established protocols as defined in the Global Service Center Procedure Manual(s).
• Answer and resolve all member, provider, and broker inquiries regarding products and services via phone and email.
• Manage requests for medical assistance services on a planned or emergency basis.
• Communicate with doctors' offices and hospitals to establish financial arrangements on behalf of members.
• Appropriately and proficiently document all interactions and maintain accurate files in the designated systems.
• Other duties as assigned.

Qualifications

• High school diploma required; Undergraduate degree and/or equivalent experience preferred.
• Must be able to multitask while keeping composure at all times.
• Excellent verbal and written communication skills.
• Ability to speak, read, and write fluent English; multi-lingual skills a plus.
• Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis.
• Strong facilitation, conflict resolution, and investigative skills.
• Must have reliable at-home high speed internet service.
• High volume corporate customer service experience is required.
• Familiarity with insurance products and insurance terminology is a plus.
• Schedule flexibility is required (working on holidays, weekends, overnights and overtime).

Requirements

• Training hours will be M-F, normal business hours until designated shift is assigned.
• Compensation for this position starts at $18.15/hr.
• Eligible for full range of health benefits starting the first of the month following your start date.
• Access to rewards and recognition programs.

Benefits

• Please visit the employee benefits page on our website for more information on our benefits and perks that support your overall well-being.