[Hiring] Digital Product Manager @RBS

Role Description

If you’re passionate about creating fantastic digital experiences and harnessing innovation to improve client experience, this could be the ideal role for you.

Working at Coutts, you’ll be given a great platform to channel your creativity and deliver a market leading digital experience for our exceptional clientele.

We’re looking for someone to take on digital product ownership of the Moving Money features in our client facing mobile app and online banking channels.

In this role, you’ll own the digital product vision and day-to-day performance of the Moving Money features within the Coutts secure digital channels. As the digital product leader for this feature set, you will:

• Inspire teams, set priorities and actively share digital outcomes.
• Strengthen our competitive positioning and improve value for clients by owning the digital experience roadmap for your feature area.
• Create a prioritised backlog to improve client experiences with new and enhanced digital features.
• Monitor digital feature health and identify improvement opportunities through analysis of client behaviour, client research, feedback, enquiries and complaints.
• Instill a focus on continuous improvement, working with designers, delivery teams and engineers to harness digital and technological advances.
• Build relationships at all levels across the business to gain continuing support for project concepts and delivery.
• Ensure teams maintain the release train, including plans and estimation, managing interdependencies and cross team synchronisation.
• Support delivery and change teams as the digital product escalation contact throughout the build, deployment and management phases.
• Act as digital product escalation contact to address incidents and complaints.
• Maintain frontline and client facing support materials that position the digital product positively.

Qualifications

• Ability to define and implement strategic direction for future customer experiences.
• Knowledge of digital channels, including mobile, online, and digital propositions.
• Understanding of experience management, including journey mapping, UX and funnel management.
• Experience of design methodology to execute strategic propositions.
• Digital product expertise in the Moving Money feature area.
• Strong understanding of iOS, Android and web platform capabilities.
• Strong communication skills to share technical concepts with varied audiences.
• Problem solving and negotiation skills with proven experience.
• Experience of developing creative, innovative, impactful customer experiences.
• Excellent presentation skills and storytelling abilities.
• Demonstrable experience building and maintaining positive working relationships with stakeholders.
• Strong grasp of HNW client expectations.

Requirements

• Curiosity and resourcefulness to maintain domain expertise.
• Ability to adapt to quickly changing environments.

Benefits

• Remote First working environment.
• 35 hours work week.

Company Description

Job Posting Closing Date: 17/04/2026