[Hiring] Developer Relations Manager @PolyAI

Role Description

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Your mission is to define the strategy and lead the developer ecosystem for our new Developer Platform. This includes creating world-class technical content, nurturing a vibrant community of AI builders, and acting as the primary advocate for external developers integrating with our APIs and agent-building tools.

We are looking for an impact-driven and technical Developer Relations Manager to own the developer journey, driving platform adoption, and establishing PolyAI as the premier destination for Conversational AI developers.

• Define and Lead the Developer Ecosystem Strategy.
• Own and Deliver World Class Technical Content.
• Be the Voice of Developers.
• Community Building and Advocacy.
• Integrate and Optimize Core AI Technology for Builders.
• Lead Developer Go-to-Market Strategy.

Qualifications

• 5+ years of experience in Developer Relations, Technical Evangelism, or Software Engineering, with a strong focus on community engagement and developer experience.
• Proven experience driving developer adoption and managing technical communities for API-first B2B, or Enterprise SaaS developer platforms at scale.
• Exceptional ability to use qualitative developer insights and quantitative usage data to define, validate, and evolve a technical advocacy strategy.
• Demonstrated track record of creating compelling, high-quality technical content (e.g., code repositories, blog posts, architecture diagrams, and technical presentations) that drives developer engagement.
• Superior communication skills, with the ability to articulate complex technical AI/ML concepts to both deeply technical audiences and executive leadership.
• Strong technical background. A Bachelor’s or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience in software development (particularly with Python, Node.js, and REST/GraphQL APIs).

Requirements

• Experience working with conversational AI, Natural Language Processing (NLP), Large Language Models (LLMs), or speech technologies.
• Previous experience defining, measuring, and moving quantitative success metrics for developer communities or open-source projects.
• Experience working on a global B2B or Enterprise platform with a significant international developer footprint.
• Familiarity with enterprise-grade platform integrations, including contact center infrastructure, CRM APIs, and AI agent development frameworks.

Benefits

• 💰 Participation in the company’s employee share options plan
• 🏥 Comprehensive health coverage for you and your loved ones
• 👪 Life Insurance
• ◻️ STD and LTD
• 💰 The opportunity to contribute to the company's 401k plan
• 🏝 Flexible PTO policy + 11 designated company holidays
• 📚 Annual learning and development allowance
• 🏡 One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair
• 🧡 Enhanced parental leave
• 👨‍👩‍👧 Company-funded fertility and family-forming programmes
• 🌸 Menopause care programme with Maven
• 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment