[Hiring] Customer Innovations Lead – Digital Supply Chain @DyFlex Solutions

Role Description

As the Customer Innovations Lead – Digital Supply Chain, you will be accountable for the leadership, performance and evolution of DyFlex's Digital Supply Chain AMS practice. This role owns the end‑to‑end customer support experience — ensuring stability, continuous improvement, and innovation across SAP Digital Supply Chain solutions.

• Lead and manage the Customer Innovations (AMS) team for SAP Digital Supply Chain
• Own the operational excellence of AMS services including SLA performance, incident management, enhancements and releases
• Act as the primary escalation point for key Digital Supply Chain customers
• Build trusted relationships with customer stakeholders, ensuring high satisfaction and long‑term partnership
• Drive a proactive support mindset, identifying opportunities for optimisation, automation and innovation beyond break‑fix support
• Oversee and continuously improve support processes, governance and delivery standards
• Collaborate closely with delivery, pre‑sales and SAP counterparts to ensure seamless handover from projects into AMS
• Shape continuous improvement roadmaps aligned to customer goals and SAP innovation capabilities
• Support renewals, upsell and cross‑sell initiatives by identifying additional value opportunities within existing customers
• Lead, mentor and develop AMS consultants, fostering capability growth and knowledge sharing across the team
• Contribute to the evolution of DyFlex's Digital Supply Chain AMS offering, assets and accelerators

Qualifications

• Proven experience leading SAP AMS / support teams, ideally within a consulting or SAP partner environment
• Strong functional knowledge across SAP Digital Supply Chain, such as Planning (IBP, PP/DS), Manufacturing, Logistics, Procurement or Order‑to‑Cash
• Experience owning customer relationships with accountability for service quality, outcomes and satisfaction
• Solid understanding of S/4HANA Cloud and integrated supply chain processes
• Demonstrated ability to balance BAU support stability with innovation and continuous improvement
• Excellent communication skills with the ability to engage confidently with senior business and IT stakeholders
• Experience with ITIL‑aligned support models, governance, and SLA‑driven delivery highly regarded
• Commercial awareness, including experience supporting renewals or identifying growth opportunities
• SAP certifications or formal SAP training highly regarded
• A coaching mindset with a passion for developing people and high‑performing teams

Benefits

• Work with SAP's latest technologies on cloud such as S/4HANA, BTP and Joule
• A flexible and supportive work environment including the ability to work from anywhere in Australia or New Zealand
• Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, wellbeing programme, additional purchased leave, and company-provided laptop
• Comprehensive SAP training and certifications
• Join a renowned organisation delivering projects to some of APAC's leading enterprises