[Hiring] Corporate Traveller - Regional Product Owner (Melon) @Flight Centre

Role Description

The Regional Product Owner (Melon) is a critical bridge between regional business teams, Global Product, and Engineering—owning whether the product succeeds in the region. This role brings global product strategy to life locally, ensuring adoption, readiness, and measurable business impact. You’ll act as the voice of the region, balancing customer needs, operational realities, and technical feasibility to drive real outcomes.

Key Responsibilities

• Translate Global CPO product strategy into clear regional priorities, enablement, and launch plans
• Determine which global features are viable, valuable, and ready for regional adoption
• Prioritise regional rollout using an MVP-first mindset
• Lead regional product discovery and provide structured market, customer, and operational insights
• Build trusted relationships with regional leaders, Sales, Operations, Customer Success, and Global Product
• Facilitate regional go-live decisions, readiness, and customer exposure
• Validate end-to-end functionality across regional downstream systems (CRM, mid-office, finance, reporting)
• Own regional acceptance and business approval for releases
• Track adoption, performance, NPS/CSAT, and feed insights back into the global product cycle
• Champion AI-driven efficiencies and continuous improvement
• Assist with P1/P2 issue troubleshooting and resolution testing
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
• Other duties and tasks as assigned

Qualifications

• Bachelor’s degree in a related field (desirable)
• 3+ years’ experience building global B2B products in complex environments (preferred)
• Strong understanding of SDLC and Agile/Scrum methodologies
• Experience working in a global setting
• Background in Travel, Support Platforms, Help Centres, or Knowledge Hubs (beneficial)
• Excellent stakeholder management and communication skills
• Data-driven decision-making with experience measuring adoption and value
• Experience using AI or automation to enhance workflows (strong plus)
• SAFe PO/PM, CSPO, or PSPO II certification (desirable)

Benefits

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses