[Hiring] Business Systems Analyst @Nova 401(k) Associates

Role Description

Nova 401(k) Associates is looking for a fully remote, experienced Business Systems Analyst (Product Manager) with a deep background in the retirement plan services industry to join our Automation Department. This role serves as the critical bridge between business stakeholders - which includes plan administration, compliance, and client services - and the developers building new automation solutions. The ideal candidate brings a minimum of 10 years of retirement industry experience and translates domain expertise into clear requirements, robust testing, and automation that meaningfully improves how retirement plan services are delivered.

Job Responsibilities

• Partner with business stakeholders (Directors for plan administration, compliance, client services) to gather, document, and prioritize requirements for automation and process improvement initiatives.
• Translate complex retirement industry business needs (e.g., contribution processing, distributions, plan compliance testing, participant transactions, etc.) into detailed functional specifications, user stories, and acceptance criteria for the development team.
• Serve as the primary point of contact for developers to clarify requirements, answer questions, and validate that the built solutions meet specifications.
• Map current-state ("as-is") operational processes and design future-state ("to-be") workflows to identify automation opportunities.
• Apply deep knowledge of retirement plan recordkeeping, ERISA-driven processes, and industry regulatory requirements to identify inefficiencies, risk points, and candidates for automation.
• Create and maintain process documentation, workflow diagrams, and requirements traceability matrices.
• Facilitate communication between technical teams, operations, compliance, and business stakeholders, ensuring alignment on scope, timelines, and expectations.
• Assist in prioritizing the automation backlog based on business impact, feasibility, regulatory risk, and ROI.
• Monitor deployed automations post-launch, gathering feedback from operations and clients, and identifying opportunities for enhancement.
• Support change management efforts, including training materials and communication for end users impacted by new automations.
• Plan and monitor special or high-impact projects.

Qualifications

• 10+ years of 401(k) plan administration experience.
• 3+ years of experience as a business analyst, preferably supporting automation, RPA, or software development initiatives.
• Bachelor’s degree.
• Strong working knowledge of retirement plan types (401(k), 403(b), defined benefit, etc.), ERISA requirements, and recordkeeping operations.
• Strong understanding of business process analysis and workflow mapping methodologies (e.g., BPMN).
• Experience working in Agile/Scrum environments; familiarity with tools like Jira, Confluence, or Azure DevOps.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and vice versa.
• Strong analytical and problem-solving skills, with sound judgment around fiduciary and compliance considerations.
• Basic understanding of data structures, APIs, or SQL is a plus.
• Jira, Pension PRO, ASC, DGEM, recordkeeping platforms or plan administration systems experience is a plus.
• Familiarity with process mining or automation discovery tools.
• Certification in Business Analysis (CBAP, CCBA), Agile (CSM, PSM), or retirement industry credentials (QKA, QPA, CEBS) is a plus.

Compensation and Benefits

• Base Salary $100,000 - $140,000.
• Salaried, non-exempt.
• Medical, dental, disability, and life insurance.
• Paid time off.
• 401(k) plan with employer match.

Work Location/Hours

• Work from home.
• Must work from USA and be authorized to work for any US employer.
• We will supply all necessary computer equipment.
• 37.5-hour work week.
• You may choose a start time between 7:30 am and 8:30 am.