[Hiring] Bilingual Software Product Owner – Virtual Assistant, Retirement Solutions @CO101 TELUS Health (Canada) Ltd.
Mar 28, 2025 - CO101 TELUS Health (Canada) Ltd. is hiring a remote Bilingual Software Product Owner – Virtual Assistant, Retirement Solutions. 💸 Salary: unspecified. 📍Location: Canada.
Role Description
The Product Owner is a key role within the agile team, dedicated to enhancing and effectively managing the virtual assistant solution in the retirement solutions domain. This position focuses on the evolution of the virtual assistant through continuous development and by leading a transition project to a more sophisticated platform. The role requires a proactive approach in integrating technology with user-centric design to deliver high-quality and effective solutions aligned with our strategic objectives. It also involves working closely and collaboratively with team members located internationally, necessitating a high adaptability to different time zones.
- Product Management: Oversee and refine the product backlog, setting and prioritizing tasks within the agile team to ensure alignment with the technological and product roadmap.
- Lead sprint planning sessions and iteration processes to focus on delivering high-quality outcomes that enhance product usability and success.
- Data Analysis and Improvement: Regularly analyze usage data from user interactions to assess the virtual assistant's effectiveness.
- Utilize insights to continuously train the chatbot, improving its accuracy and expanding its knowledge base by incorporating emerging user needs and feedback.
- Documentation: Create detailed technical documentation to guide stakeholders through product implementation and prepare client-facing materials that clearly outline the virtual assistant's features and operational scope.
- Ensure documentation is accessible and informative for both technical teams and clients.
- Leadership and Communication: Serve as a proactive leader and change agent within the team, promoting innovative practices and continuous improvement.
- Encourage team autonomy and decision-making, and engage in direct, effective communication with stakeholders to facilitate swift resolution of issues and alignment with business objectives.
Qualifications
- Degree in Computer Science or Software Engineering
- 10+ years in software development and/or product management
- Proven experience with virtual assistant technologies, preferably IBM Watson
- Strong background in the domains of Employee Benefits and Retirement Solutions
- Extensive experience with agile development practices and a keen understanding of industry standard development processes
- Bilingual (French/English)
Requirements
- Flexibility to work from home anywhere across Canada or from any of our TELUS offices
- Leadership of an innovative AI chatbot project
- Collaboration with a dynamic international team
- Bilingual environment that enhances your French and English language skills
- Direct impact on the evolution of digital solutions in retirement management
Benefits
- We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
