[Hiring] AVP, Treasury – Payment Systems Product Owner @Synchrony

Role Description

The Payment Systems Product Owner plays a pivotal role in implementing the roadmap for Synchrony’s Payment Hub by bridging the gap between the strategic vision and tactical execution to deliver on stakeholder needs. This role develops and maintains product roadmaps, manages dependencies across teams and provides subject matter expertise on the Payment Hub’s products and services.

• Support development of the roadmap for the Payment Hub’s products and services by applying cross-functional, systems-based thinking to identify, understand and manage the complexities and interdependencies within the product ecosystem.
• Develop, maintain, and prioritize the product backlog, ensuring that it reflects the product vision, key milestones, stakeholder needs, and system dependencies.
• Support the development of the product; be a key player throughout each ceremony. Accessible to clarify product requirements and ensure delivery against expectations.
• Write and prioritize user stories with a clear understanding of stakeholder perspectives.
• Oversee testing process by signing off on QA scripts and on QA testing, leading UAT (writing and/or securing test scripts, storing documentation) and obtaining stakeholder sign offs.
• Oversee the release process, ensuring deployments are planned and executed smoothly in alignment with business goals and partnering with tech leads to transition to run.
• Lead Post-Prod Validation (writing and/or securing post-prod validation scripts and signoff).
• Regularly refine backlog items to ensure clarity and readiness for development.
• Create and maintain standardized functional documentation of each feature.
• Lead scrum teams while fostering a culture of collaboration, innovation, execution excellence, and customer-centricity. Provide context and clarity on product features.
• Regularly engage with stakeholders across all parts of the business and IT to gather and prioritize their needs and expectations.
• Perform other duties and/or special projects as assigned.

Qualifications

• Bachelor's degree OR in lieu of degree with 5+ years of product owner or agile development experience within financial services, fintech, or commercial banking.
• 4+ years of product owner or agile development experience within financial services, fintech, or commercial banking.
• Exceptional communication, negotiation, and stakeholder management skills.

Requirements

• Experience supporting the development of payment products and services, preferably in relation to a centralized payments function.
• Familiarity with multiple payment methods (i.e., ACH, wire, instant payments, etc.) and their associated file formats or rules (i.e., NACHA, ISO20022, SWIFT, etc.).
• Knowledge of regulatory requirements (AML, KYC, PCI-DSS, OCC and CFPB regulations).
• Proactive, with a high degree of self-initiation.
• Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience.
• Advanced problem-solving skills with the ability to synthesize disparate and/or complicated requirements into innovative solutions and cohesive product features within a virtual environment.

Work Timings

• 4.30 AM EST to 1.30 PM EST.
• This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time.
• Exceptions may apply periodically due to business needs.